Relaxing and fun trip exploring...

Liked: Location, view from room, breakfast, warm swimming pool, sauna.
Disliked: First night on the 1st floor was very noisy - we could hear the tram, crowds, club music outside. We were very disappointed. Thankfully, the next day we were moved to the 4th floor with a different view which so much quieter. The rest of our stay was great.

Good

Good

Liked: LocationThe staff were nice.
Disliked: The room was small and looked inside. The room amenities were insufficient.

Good

Must return!

Liked: Everything! The location was extremely convenient, the room was very comfortable, spacious and clean...and everything was working. There were so many delicious options for breakfast and comfortable seating. The Vic's bar was an amazing place to relax and unwind in the evening with lots of fancy yet affordable drinks and snacks. Most of all, the hotel was very responsive to our needs and the room was prepared as requested when we arrived.
Disliked: Nothing.

Had a great family trip...

Liked: Great location. Super nice and clean.
Disliked: Nothing

An excellent comfortable family vacation

Liked: It is an excellent hotel from location, to comfort, to staff to cleanliness. They had renovated it since I last stayed here and it is very 21st century inside while still maintaining the old facade on the outside. The rooms are spacious and very comfortable with all the amenities a traveller could want, of course these days extras are not available anywhere so no toothbrush/ paste or shaving kit. The beds were very comfortable. The location is just across from the Central station, tram and metro. Also just a few mins walk from Dam square so lots to do and places to eat. The staff were extremely helpful with guiding us on what transportation to use, what to do, getting tickets, etc. all in all a great experience and would love to stay again
Disliked: A great expensive property. Not sure about the value for money. Only provided drinking water on arrival - at the rates charged they could at least provide water daily! Basic amenities like soap and shampoo were provided but no toothbrush kit or shaving kit or sewing kit, etc.

Exceptional

Liked: Great location! Across the canal from the train station .. a simple walk. Our room had a beautiful view of the Canal and the Train Station at night all lit up. Canal cruises are right across the street. Easy walking to everything. Staff was very courteous and helpful. Very clean and breakfast was great. Easy to get here from airport via train. Would definitely stay here again!

Great central position.

Liked: Very central location. Rooms are on the smaller side but comfortable and clean. Gym was fabulous. There is a restaurant but we didn’t get to try it as we were out most of the time.
Disliked: Not a fault of the property .. but on many sites it says parking is available .. which it is .. but a 5minute walk away. You can’t actually stop near the hotel to drop your luggage off. And to get the discounted parking rate it needs to be prebooked - neither of which were explained clearly.