Park Plaza County Hall London Guest Reviews
Write a review
Write a review
Samuel Wed, 20 September 2023
Good
Liked: Staff were very welcoming and attentive. Rooms were comfortable and clean. Goof provision of in room facilities.
Disliked: Bathroom was a little tired. The shower and bath were in need of replacing as they were old and not fit for purpose.
Ian Tue, 19 September 2023
I prefer the sister hotel...
Liked: Great location right by The Eye
Disliked: Restaurant and bar hours - closes too early.
Ossama Tue, 19 September 2023
Very good
Evonne Mon, 18 September 2023
Was a fantastic stay
Liked: Spacious and cleanComfortable
Disliked: The tv was flickering not working well.
Abhishek Mon, 18 September 2023
Very good
Paul Mon, 18 September 2023
Exceptional
Brandon Mon, 18 September 2023
Exceptional
Aisha Mon, 18 September 2023
A good hotel stay
Liked: Comfy bed & spacious room
Disliked: A bit far from tube station
Hamdan Mon, 18 September 2023
Very good
Liked: There is a problem in the shower no cold water
Sdemidov Sun, 17 September 2023
Good place, good views, but...
Liked: The location is excellent, that's for sure. It literally overlooks the London Eye, hence you have to spend a few minutes to get to the Westminster area or Waterloo station.Breakfast is decent, with many fresh fruit, made-to-order omelets (cheese and plain), a standard English selection, and a few nice touches (gluten-free bread, kid's corner, several milk options, etc.). I would appreciate some variety though, especially after a few days.I enjoyed using the Nespresso machine in the room, and the city view of Waterloo Station with the City skyline was magnificent. Apart from that, I can mention good water pressure, having both bath and shower is very nice, and two TVs in the room is great, especially when traveling with kids.
Disliked: Unfortunately, for the outrageous amount of money they charge per night, I would expect quite a few things that were missing. First of all, it's cleanliness or lack thereof. When we arrived, the first thing I noticed was a huge ball of hair comfortably residing on the table. Not the best way to make an impression, right?To be honest, I was heard when I brought this up with a hotel manager, and he quickly moved us to a new room (the same, but higher floor), and offered a discount voucher, which we used, along with some complimentary drinks and fruit.That was not the end of cleaning issues, though. The next day staff forgot a wet brush in the room, but all they did was change towels (even if we didn't ask for that). I still could see a lot of dust on pretty much any surface. I even had to ask for replacement capsules because no one bothered to replenish those during the week of our stay.Overall, the cleaning was very inconsistent, and again - not up to the bar of the hotel level and price they charge.