Relaxing

Liked: The bed was really comfy. The staff were very helpful and accommodating. All staff we met were friendly. Our room layout was really good and the price we paid we had a very good location
Disliked: Would have liked the room a bit more clean especially taps in bathroom. Disappointed in having to wait in a queue for breakfast because I am pregnant and felt this was difficult. Quality of the room service food was not as good as I would have expected. I would have also expected a robe and slippers in my room, however, the staff were very kind to bring some slippers to us.

Pleasant

Disliked: I was charged more than the price showing online on booking site in that day itself

Facilities welcoming. Staff attentive. Room...

Liked: Room was spacious and room facilities good.
Disliked: Had to request essential items that should have been provided in room. Bath robes toiletries slippers teas & milks. Also plug in bath did not work so could not have a bath more than once and told handyman couldn?t fix it.

Great value

Liked: The location is amazing near London Eye within 2 minutes walk. Underground station. Very nice family room. Cleanliness 10/10.
Disliked: A little bit far from all attractions except London Eye if walking. They currently have construction and it was a little annoying because they are covering the entrance.

Exceptional

Liked: I made a request for a Birthday surprised with a card. And what I found in my room exceeded my expectations. The cholatte cake was delicious the balloons and the Ferrero Rocher were a really nice touch. I would like to know to whom should a tip for this. Also I would like to highlight the luggage service at the check out day. In that way we didn't have to carry with our luggages around the city while we waited for our night flight

good all round hotel

Liked: Great location and excellent staff. Loved the studio room with the room for our grown daughter being away from ours (for privacy for her) and the little kitchenette area in the middle. Used the valet parking which was excellent and £45 for 24 hours.
Disliked: The Bar!! terrible - so disappointing. We like to have a drink in a nice comfortable bar with atmosphere when we are away. This was like a waiting area, hard tables and chairs, bright lights and tiny - just awful. There is also no lounge area or any seating at reception. The signage for valet parking needs to be a lot clearer

Really enjoyable

Liked: Really happy with the majority. Will recommend to stay again. Loved I could watch sports on the tv in my room.
Disliked: I would of liked a room with a view. The only thing I could see out of room 120 was the dining area and the lifts. A little disappointed.

Exceptional

Exceptional