Park Lane New York

Close to Rumsey Playfield for concert.

Liked: Clean; very customer-oriented.

It was pleasant but very...

Liked: Location was great and room had a nice view.
Disliked: It was overpriced for what it was, and they try and push off a private car service to the airport which is fine, until it's more expensive that you realized.

Very good

Liked: The location was central to everything that makes NYC special. Staff were helpful and friendly. The room was very comfortable and spacious
Disliked: The hotel was very busy and some of the elevators were not working/took too long to be repaired. Staff were not too concerned!

Great room with an awful...

Liked: Location and staff were great!
Disliked: There are 6 elevators but at most times only 1 was working. It took 20 minutes to get down to the lobby because the car would fill up at higher floors and by the time it got to 17 there was no space to get in. Had to force ourselves in with a full car because we were going to be late for a wedding.

Good location but overpriced for...

Liked: Location
Disliked: Bath robes were old/tired (I did not wear it) - they could do with being replaced/updated.No slippers provided > I requested some at Reception.No writing desk in the room, but plenty of space in the room to accommodate this.Water out of taps and shower was rust red/orange on one of the days so an evident plumbing issue at play.

Bad

Very good

Good

A 3-star experience with a...

Liked: The stunning view of Central Park is a definite highlight, but it still doesn't compensate for the hotel's many shortcomings. The location by Central Park is fantastic, though it does require a reasonable walk to reach most major attractions. Roof top bar (Darlings) is also well worth a visit.
Disliked: The hotel feels very dated and falls far short of a 5-star standard — 3 stars at best. Very basic check-in and an underwhelming welcome, no offer of help with cases, long wait times for elevators, appears only 3 of 6 in operation. No working a/c in the rooms - our room was over 76F most of our stay, only basic amenities in the bathroom and those that were there weren't replaced, no tea/coffee facilities, no glasses in the room, no minibar, drinking water was only provided on the first day in a refillable bottle, but there were no refill stations on each floor — just a few scattered throughout the hotel, which was inconvenient, especially given the earlier issues mentioned with the elevators. Very worn carpet in the room and dirty windows, which somewhat takes away from the stunning view. All in all very disappointing and I would expect much more for the price.

Exceptional