Park Lane New York

Close to Rumsey Playfield for concert.

Liked: Clean; very customer-oriented.

Exceptional

Fabulous hotel.

Liked: Fabulous hotel. Perfect position. Great Staff. Our park view room was beautiful, comfy beds , fab bathroom. Breakfast in Darling was superb. Will stay again next time in New York.
Disliked: Queing for lifts, due to corporate events happening.

Superb

Avoid

Liked: The location was good, and as expected
Disliked: The staff were both rude, inefficient, and sloppily dressed. Just one example of several when phoning from the room for an additional toilet roll, I had to call twice, and after 75 minutes, decided to go down to the front desk myself. The Service Director, upon checkout, and after hearing about the trials of our stay offered to refund two nights - I am still waiting, and he has not responded to my emails. This lack of customer focus is symptomatic of our whole experience.

Very good

Exceptional

Not worth the money spent

Liked: Location
Disliked: I’m very disappointed with my recent stay. Despite clearly requesting in advance that the air conditioning be working — due to a bad experience last summer at the same hotel — I was again given a room without functioning AC. Instead, fans were provided, which were not nearly sufficient given the summer heat. The room was uncomfortably hot, and I struggled to sleep. This repeated issue shows a lack of attention to guest concerns, especially when flagged ahead of time. I had hoped for a better experience this time, but unfortunately, it fell short again.

Exceptional

Great location

Liked: Location
Disliked: Food options