Reception excellent, good polite service. Nice clean areas and comfortable bedroom. The hotel is situated near all shopping areas and the Motorpoint Arena. This was our first visit to the hotel which was recommended by family and friends. An excellent breakfast made our stay a memorable one. Hopefully we shall return again.

Liked: Very good.
Disliked: None.

We booked this hotel as it was opposite the Motorpoint Arena, which we were going to. The mattress had seen better days and was very lumpy; room needed a make over. We were on the 5th floor but it was very noisy all night due to the area being serviced and cleaned up. Not the best Park Inn by Radisson we have stayed in.

Liked: Food good; staff nice.
Disliked: Room very hot; cupboard broken; door hanging off; bed lumpy.

Fab room; huge bed; clean; friendly staff.

Liked: Great location.

Hotel needs deep clean -...

Disliked: Hotel needs to be cleaner - very dusty atmosphere old carpets damaged doors - I was staying because I need to have treatment at velindre cancer hospital and live in Pembrokeshire so felt nervous with the amount of dust on furniture and suede headboard which had horrible stains on it

amazing! very comfortable and greeted...

Liked: We went for my boyfriends 21st birthday and we were greeted so lovely! Warm welcoming and we walked into our hotel room to cupcakes and champagne. would definitely stay again when looking to stay in that location again.
Disliked: There wasn't anything that I didn't like? the view I had from the room wasn't the best but it wasn't the worst? personally I don't care about room views but I know majority of people do so if there was anything it would be that.

Very good

Exceptional

Liked: Marvellous
Disliked: Fantastic

Very good

Liked: Overall, very good value for money and an excellent location.
Disliked: The bathroom smelt so badly of drains!

Great Location, but hotel needs...

Liked: The location is fantastic, especially as we went to a gig at the Motorpoint. Parking available and within a short walk to all shops, bars and restaurants. The room was clean just a little tired, not very modern but good facilities and plenty of room. Staff were pleasant enough, check in was simple, parking was easy and overall hotel was good value for money.... all in all a good hotel.
Disliked: The room was tired, really needs updating. Needs a little TLC.... There was mould on the net curtains - just take them down and wash them! Little things like that are so avoidable! Stained carpet, stained and ripped divan bed base, chipped and worn furniture and cracked bathroom tiles. Really just needs a freshen up and someone to look more closely at the detail. Another issue was the parking charge. When booked it was confirmed at £14.00, upon check out it was £20.00 - huge increase without letting guests know. Enquired about it as I felt the booking rate maybe should be honoured (I booked back in Autumn) but no help there. It just would?ve been good to know beforehand.

Superb

Bad

Exceptional

Liked: Perfect location. Added birthday package. Clean
Disliked: A cleaner opened our door and walked in twice early in the morning