Park Grand London Kensington Guest Reviews
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|2.9 miles from LONDON centre|
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Sarah Sat, 3 June 2023
Liked: We have stayed at this property previously. Rooms were spacious and clean and the location was good for our visit.
Victoria Sat, 3 June 2023
Leslie Sat, 3 June 2023
Liked: Beautiful location, friendly staff, nice room.
Jad Sat, 3 June 2023
Worst stay experience I ever...
Liked: The location
Disliked: I checked in at Park Grand Kensington on the 27th of May at 3:00 pm sharp and I was really astonished by the beauty and the cleanliness of the room exactly how it appears on booking.com, however, my room was facing the staff room responsible for housekeeping and the moment I decided to rest they started continuously chatting out loud, joking around, laughing really hard, talking on the phone loudly with loudspeaker on, and it kept on going nonstop.I said to my self its alright deciding to be fair and acknowledging that its 3:00 pm and they do not expect someone to be resting during that time but this is a hotel and they must clearly understand that clients arrive at all times tired from long duration flights and would definitely be in need of some rest.The next morning on the 28th of May exactly at 7:00 am, I wake up to the sound of their voices chatting out loud almost screaming so they could hear each other and that’s like literally facing my door and it felt like they were with me inside and I couldn’t even get back to sleep this morning and stayed tired all day knowing their noise was not only for a while but was continuous all morning. On my way out, I spoke to the ladies at the reception and informed them what’s going on, they apologized and were really nice where they even called the housekeeping team downstairs over the phone and had a chat with them regarding the complaint so that it is not repeated.Surprisingly, they couldn’t care less and the same scenario occurred on the morning of the 29th and 30th of May consecutively and it even got worse as I’m getting more tired by the day arriving late at the hotel and having to deal with how annoying they were early in the morning literally at 7:00 am.I was on a short vacation and stayed at the hotel for three nights and honestly it was my worst experience ever where every day was totally ruined because of the lack of sleep caused by them.
Rachael Sat, 3 June 2023
Great hotel with friendly staff
Liked: Friendly and helpful staff. Hotel was quiet, clean and well connected - 2 mins walk to Earls Court tube. I stayed the night before a long haul flight from Heathrow and was able to get the Piccadilly line straight to Heathrow from the station with my big suitcase which was great! Good value for central London.
Kushal Sat, 3 June 2023
Beth Fri, 2 June 2023
Excellent location and a comfortable...
Liked: Breakfast was good with hot items as well as cold ones with fresh fruit too. Room was comfortable as was the bed. Nice hot shower. Good wifi. Excellent location to restaurants, a laundry and the tube station.
Andrew Fri, 2 June 2023
Liked: Great location and great facilities.
Sara Fri, 2 June 2023
hotel in a good location,...
Disliked: breakfast was poor
Michaela Fri, 2 June 2023
Liked: great reception staffwonderful smell in hallways
Disliked: looked quite old and datedbathroom shower was dirty, the metal had white soap marks on it and the seal round the shower door was black with mould / dirt im not sure