Stayed for an event at Terminal 5 and it was a very good room and stay. But for the price I paid for 1 night I expected a bit more luxury. The rooms had no fridge or microwave. All in all it was worth it for the location to the venue for a day and night of rest after my flight.

Liked: Location.
Disliked: Barebones room.

Liked: Convenient to everything - food, theaters and shopping!

Very good

a good location

Liked: like the room size, bed, cleanness, location we had a 2double bed room. the room was large enough to have two large suites cases and plenty of room to walk around the beds. large wardrobe and chest of drawls to store clothes. shame that it did not have a mini fridge and kettle for hot drinks. the location of the hotel is perfect as its close to subway stations, times square, central park, cafes, restaurants, supermarket, shops& department store
Disliked: elevators ? only 2 and had to wait for a long time during the morning and evening peak times

Pleasant

nice hotel. great location

Liked: location
Disliked: the elevators were super slow and we had to wait 15 mins each time we went up and down. they need more elevators. only 2.

AWEFUL - checked out a...

Liked: Location - the guest manager on location was super helpful and just wonderful
Disliked: For the price charged, the room (advertised as premium) was awful !!!!! And every time we needed to take the elevator, it took about 15 min of waiting - it was a bit surreal. Never this property again.

Good

Superb

Superb

Very good