Stop resort fees now!

Disliked: Hidden resort fees are totally unacceptable. Was not aware of the fees when I booked and very surprised with bill when it came. Will not use again.

Good

Exceptional

Good

Good

Good

Liked: Modern, good location
Disliked: Uncomfortable bed and pillows, thin walls can hear people coughing and phone texting

I wouldn't recommend staying at...

Disliked: We were given a room with a "view", except the view was staring into the top floor of the office building on the west-side of the hotel. As a result, we had to keep our blinds closed because we could clearly see into that building, and assumed they could see into our room as well.

Good

Excellent bar the exorbitant and...

Liked: Location was excellent - we were convenient for the BART, the cable car, shopping areas, SFMOMA and Pride, which was taking place that weekend. The room was spacious with a comfy bed and a great view from the full length windows of the city.
Disliked: There was one instance of dirty towels from another room accidentally being left in the bathroom, hence reduced scores there. However, the biggest concern for our stay, and the reason the hotel doesn't score excellent marks in my view is the daily $39 (or possibly $40) charge for wifi, bottled water, access to the fitness centre (and some other features). This was captured in the original information about the booking but I think this information should have been more prominent in details about the hotel. Because we didn't notice when we booked, we were hit with a c.$160 charge for our stay upon our arrival. It wasn't optional, even though we never used any of the facilities but the wifi and bottled water, and we only received one small bottle of water in our room over the four night stay. I've only been charged once for wifi at a hotel (and it was optional) and it was nowhere as high as this! My fault for not noticing but I wish it was a) better signposted and b) optional or cheaper!