Exceptional

Superb

Liked: Convenient location, shops in walking distance

Great location, lovely staff, very...

Liked: Location was great, staff were lovely especially the manager Suzanne.
Disliked: It is a historic building so there is no lift.

The Palihotel was clean, quiet,...

Liked: Clean place. Parking was easy. It was accessible to nearby food and entertainment. It was quiet at night. It felt homey yet I was in the middle of Westwood.
Disliked: N/A - everything that was under the properties control was well done.

Superb

The concept of customer service...

Liked: Location was very convenient to where I had business. Walking distance.
Disliked: I called in advance to ask how one would get from LAX to the Hotel. The front desk person said merely, "I don't know."When I asked if there were shuttles or anything else, she said I don't know. I asked if there was a concierge or some other staff member she could ask and she said she was the front desk person. Finally I asked for the name of any hotel nearby and I called that Hotel. The man who answered let me know the best method was to take a Taxi, Uber or Lyft. Simple enough answer, but the Pali Hotel front desk gal did not bother to even have a reply or say "I don't know, but let me ask someone." Is there no customer service anymore? The staff should be trained to answer what is probably a very common question or at least to be helpful in demeanor. Very disappointing! I won't go back there.

delightful hotel in good location,...

Liked: authentic small boutique hotel
Disliked: breakfast was a croissant

Great staff, good location, excellent...

Liked: The staff were very helpful and kind
Disliked: The pillows were softer than I like and there were no alternatives available

Beautiful new boutique hotel

Liked: Beautiful and creative interior decoration
Disliked: Lack of a desk in the room