Palihotel Westwood Village Guest Reviews
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|11.4 miles from Los Angeles centre|
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Dawn Fri, 1 December 2023
Mari Mon, 27 November 2023
Liked: Convenient location, shops in walking distance
Doreen Mon, 20 November 2023
Great location, lovely staff, very...
Liked: Location was great, staff were lovely especially the manager Suzanne.
Disliked: It is a historic building so there is no lift.
Tiffany Thu, 16 November 2023
The Palihotel was clean, quiet,...
Liked: Clean place. Parking was easy. It was accessible to nearby food and entertainment. It was quiet at night. It felt homey yet I was in the middle of Westwood.
Disliked: N/A - everything that was under the properties control was well done.
Richard Thu, 16 November 2023
Pamela Sun, 12 November 2023
The concept of customer service...
Liked: Location was very convenient to where I had business. Walking distance.
Disliked: I called in advance to ask how one would get from LAX to the Hotel. The front desk person said merely, "I don't know."When I asked if there were shuttles or anything else, she said I don't know. I asked if there was a concierge or some other staff member she could ask and she said she was the front desk person. Finally I asked for the name of any hotel nearby and I called that Hotel. The man who answered let me know the best method was to take a Taxi, Uber or Lyft. Simple enough answer, but the Pali Hotel front desk gal did not bother to even have a reply or say "I don't know, but let me ask someone." Is there no customer service anymore? The staff should be trained to answer what is probably a very common question or at least to be helpful in demeanor. Very disappointing! I won't go back there.
Kathleen Thu, 9 November 2023
delightful hotel in good location,...
Liked: authentic small boutique hotel
Disliked: breakfast was a croissant
Annabelle Sun, 5 November 2023
Great staff, good location, excellent...
Liked: The staff were very helpful and kind
Disliked: The pillows were softer than I like and there were no alternatives available
Meng Sat, 4 November 2023
Beautiful new boutique hotel
Liked: Beautiful and creative interior decoration
Disliked: Lack of a desk in the room
Samuel Thu, 2 November 2023
Such a stylish hotel
Liked: Super comfy bed, stylish rooms, lovely gardens and friendly staff
Disliked: If you need an elevator it’s probably best to stay somewhere else, but if it’s just a case of hauling your luggage then they will assist! The stairs are not steep at all