Palace Station Hotel And Casino

I stayed one night and...

It was a great stay...

Liked: It was affordable and clean!!
Disliked: The pools hours close early :(

Overall, I enjoyed our stay...

Liked: For one I was really impressed with how nice the staff was in the front while checking in as well as at the wingstop and the breakfast spot we ate there. The food was better than my expectations.
Disliked: I wish the room was a little bigger, but since it was just two of us it was just fine! The smoking inside was a lot too. It was the only thing I did not like because everywhere you go just reeks of cigarettes

Bad

Disliked: The manager and staff are too bad . Even he wanted to hit us. I feel scared . We paid all 2 nights I gave them see the appointment and payment approved but they still disagree for us stay even at midnight. My English name and my passport name different but Last name is same and I paid for the rent with the card . My full name in the card and my passport name are same but they still disagree. I never introduce any one to come here. Finally I lost money and no any assist from them. The manger is danger man. I feel really shock because I’m business woman I always book hotel in here with my business name by English but no any issues until I book in this hotel.

Bad

Liked: Clean room and internet was good.
Disliked: I was assigned a room on the smoke floor. This was not meant to be. The receptionist was too rude as well. I was also over charged by usd60. I called to complaint but nothing has been done since then

Pleasant

Liked: 24/7 cafe, big free parking
Disliked: no fridge, no coffee machine in the room, surprised by old towel with holes

Disappointing

Disliked: The room had a terrible smell of cigarette smoke. I booked a non-smoking room, but the hotel said it was “subject to availability” and placed me in a smoking section due to lack of availability. It was very hard to sleep with the strong odor. Be aware that a non-smoking room is not guaranteed, even if you book one.

try it you might like...

Liked: close to theater after the theater I found my room to stay in that night, which had room service, but I only used it for breakfast room was exceptionally clean with a pleasant view and the air conditioner worked.
Disliked: can’t think of anything at this time

Exceptional