Name: Palace Inn
Address: 816 Interstate 45 South, Conroe, TX
Telephone: (888) 608-6346

Exceptional

Palace Inn is CLEAN and...

Liked: Nice lodging, great value. Very clean room, plenty of space, no carpet, decent sized TV. Dylan at the front desk is the best. Very kind, polite and accommodating. He handled a misunderstanding about our pet fee and checked us in quickly. He’s familiar with the areas and was quite helpful with questions I had. When the microwave in our room had an issue he brought us a replacement immediately.Housekeeping at this hotel is out of this world! Who even comments on that, right? We set up cameras in our room to watch our dog but were completely blown away when they recorded the absolute thoroughness of the housekeepers. Sheets were completely switched out after our sleeping there just one night, she mopped the entire room, wiped everything down, tidied everything up and was very kind to our dog. Palace Inn stays pretty quiet at night despite being next to the freeway. The hotel directly behind Palace Inn has some questionable people coming, going & loitering but no one caused any problems.Decent parking. Pet potty area was adequate. Grab & Go breakfast isn’t much but the coffee is good and that’s what matters. Vending machine next to coin op washer & dryer on 1st level.Minuses - Pet cost hasn’t been updated on the website and is higher. Not enough pillows, 3 on a king bed, no extra pillows available.
Disliked: Not enough pillows.

Good

Exceptional

Bad

Disliked: The people here are very rude and do not do what they say. I have been waiting on my refund from them for two months repeatedly calling and going up there to be told the same thing. They scammed me out of my money and their manager is never there to communicate with.

Disappointing

Exceptional

Liked: Everything!
Disliked: Nothing!