Palace Hotel A Luxury Collection Hotel San Francisco Guest Reviews
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Write a review
Bruce Thu, 8 May 2025
Everything about the hotel is...
Liked: Great location and everyone…except one…of the staff was fabulous
Disliked: A very surly and rude woman at the GC take out stand.
Alfred Thu, 8 May 2025
Exceptional
Daniel Mon, 28 April 2025
Amazing Hotel, Great Service, Fantastic...
Dr Sat, 26 April 2025
Great but could have been...
Liked: Pool, bar, friendly staff, beautiful facilities
Disliked: I waited for over 45 minutes to try to get breakfast three consecutive days before giving up each time. They did not look that busy but long lines each morning discouraged me from waiting. They need to hire more restaurant staff. Major disappointment of never being able to eat in that gorgeous room!
Tod Mon, 14 April 2025
Superb
Bonnie Sun, 13 April 2025
Great, but...
Liked: Everything except one important mistake.
Disliked: This was a birthday present, and I (the guests' mother/MIL) specifically asked and received assurance from the hotel staff that ALL incidental charges would be placed on my credit card, which I registered in advance with the hotel. Unfortunately, that agreement was not honored by the staff. I am VERY unhappy. I have had to ask my son to get a reimbursement from me, which is like leaving the price tag on the gift. Tacky, but necessary.
Amanie Wed, 2 April 2025
overrated hotel, I won't stay...
Liked: The lobby looks nice, but I didn't see that it's possible to order food or drinks there.
Disliked: The hotel's name said it was "luxury," but it really wasn't. Instead of being fancy, the furniture looked old and worn out, there are spots on the wall, the paint was faded, there was dust everywhere and even the elevators were not clean. The swimming pool was gross, with hair and plastic floating in it.Usually, nice hotels smell good and the staff treats you special, but this hotel was nothing like that. I stayed for nine days, and no one from the hotel even talked to me. In fancy hotels, they usually ask if everything is okay and make sure you're having a good time.
Ashita Wed, 19 March 2025
Exceptional
Margaux Mon, 17 March 2025
Very good
Kay Sun, 16 March 2025
Exceptional