Exceptional

Superb

Great location for all the...

Liked: Central location and well appointed
Disliked: Room too far from reception. Room service attendant entered room whilst I was in bed

Good

Passable

Liked: Good breakfast. Nice atmosphere. Comfortable beds. Early check-in.
Disliked: Very much disappointed with this 4 star hotel (should we say 3 max) 1. While checking in some woman from the party held in the lobby accused my wife of stealing her purse 2. The hotel does not explicitly state that breakfast is included for 2 adults only per room! All other adults will be charged an additional 44$ per breakfast per person 3. When we booked the room we ordered a crib, which was not in the room, and we had to call room service and wait. 4. The sofa bed sheets and blanket were not in the room - we had to call room service again and wait. 5. The washing toilet was terribly creaky, as it was really old. 6. I was advised to reserve a table for breakfast. I went to the concierge an evening before and she confirmed the reservation. Next morning we went for breakfast and neither my room nor last name were on the list. 6. All sorts of extra payments are super confusing - deposit 170$, authorization for breakfast 38$, then actual charge for a breakfast...and nobody explains what that is for. 7. Unfriendly arrogant staff. 8. An old cheap Keurig coffee machine in rooms. Seriously? 4 star hotel! And all that for 600$ per night? Never again!

Historic elegance in a great...

Liked: Great location. Friendly and attentive staff. Historic building. The Pied Piper bar was wonderful as was the breakfast in the glittering Garden Court . The concierge was so helpful recommending restaurants. All the major sights were within walking distance.

I wish we lived closer...

Liked: I must say I didn't have huge expectations, thinking the hotel might be a little tired, while clearly very grand as can be seen from the photos. But the photos can often hide many faults. On the contrary, the hotel felt like it had been freshly decorated, with a very fresh feel to the hotel corridors, and our room and bathroom. They clearly spend money on upkeep, which can't be said for other 'luxury' Marriott group resorts we have stayed in this year. The bathroom products were the best of our California trip, so no wonder they have a sign up to discourage people stealing them.The food and drinks we had in the Pied Piper were equally excellent, and again some of the tastiest of the trip. It's definitely a clubby masculine after work vive in there, but our 10 year old really enjoyed eating in there. It felt equally luxurious and maintained.The main breakfast room is, as you will have seen from the pictures, very grand and historic. But again it maintained high standards and felt modern and fresh. The buffet was very good too. All in all I would not hesitate to stay here again, though sadly SF itself does not entice visitors these days, as is well documented. Perhaps that is why this hotel offered such good value.
Disliked: I guess another restaurant in the evening other than the Pied Piper would be good...given the Wall St aesthetics, but there are plenty in SF of course.Then whilst it didn't score as bad as many places on our trip, they should have more knowledge (and labels) on what is and is not gluten and dairy free (for example the bread at breakfast we had varying responses on if it contained dairy, so lacked confidence), and moreover offer more DF/GF options...especially decent deserts for kids with a dairy allergy!Surprisingly California was far inferior to the UK on the allergy front.

Superb

Exceptional