Name: Pacific Palms Resort and Golf Club
Address: 1 Industry Hills Pkwy, La Puente, CA
Telephone: (888) 406-7656
Rating: 4

Pleasant

Exceptional

Quality of service and technical...

Liked: The rooms were big enough and the view was nice.My wife and I had dinner at the Red Restaurant in the hotel. The food was delicious, but I didn't like the smell of fish at the entrance of the restaurant.
Disliked: I can't say the same for all the staff but some of them seemed quite reluctant. Especially the reception staff gave us a lot of trouble about payment. Our access to the room was restricted while our belongings were in the room and we had to go down to the lobby from the upper floors several times to find a solution. We had 2-3 different problems with the payment process. Although I confirmed that the payment was received several times, they kept us busy again and again due to their own mistakes.There were two hot water outages in one week and on both occasions we had to shower with cold water.The shower head was very bad; it only provided one level of water flow, which made showering difficult.The water pump in the toilet was faulty, we had to constantly adjust it, the toilets are in urgent need of an overhaul.Very early in the morning you may have to wake up to the noise of guests coming to play golf. I wouldn't recommend it if you like to sleep or prefer quiet.

Superb

Disappointing

Exceptional

Very good

Liked: The whole place was very calm and it looked like it wasn't that part of town
Disliked: Nothing

Love the mountain views and...

Liked: Love its location, views from the room, each room has its balcony, room temperature control was easy to navigate and worked well. Free parking.
Disliked: We've requested for a higher floor room but instead we were assigned to closest to the lowest level room. Bed size was Full, not Queen. The elevator situation was challenging (having to ride two elevators to get to the guestroom floors from the lobby levels) - at one time two of the three guestroom elevators were out of service. Would have loved for the hotel to provide a buffet breakfast.