Pacific Monarch Hotel

Good location but hotel is...

Liked: Good location close to beach, restaurants and transport.
Disliked: Hotel is quite dated and tired.

Superb

The workers are very nice

Liked: Property was clean. Good location in Waikiki
Disliked: Key card lock was not working properly. Had to go down to front desk to get new keys. Lock was not displaying “green” to indicate unlocked and was always “red”. Took a chance and just pushed the door in frustration and the door opened. Paid for a room with a bed and a pull out couch…pull out couch could not be used as it was broken. Sliding door did not latch properly and windows were not sealed so the wind was constantly making noises. There is only a window AC in the living room with a ceiling fan and portable fan in the bedroom. Not ideal for Hawai’i summers.

Pleasant

I had a wonderful time...

Liked: They had nice staff. Everyone was very nice
Disliked: They had bug that bit my kids and I think me too Bed was uncomfortable

Good

Great stay because of Christiann.

Liked: Most of the staff members were friendly. RJ and Aaron from Housekeeping were helpful when I needed help with the TV and one of the brought luggage racks and extra towels. The best part of my stay was Chrisiann at the front desk. Even before I arrived she was helpful. My flight was delayed so I called the hotel and she happened to answer and assume me my reservation was still confirmed. I had requests from luggage racks to questions about the area. She was so helpful to assist.Her colleagues.- Mary Rose/Grace (or something like that) and another Asian lady who worked at the desk who couldn't be bothered. The room was clean and well appointed. Excellent location. I'd come back again.
Disliked: The unit I was in 1404 didn't have sheer curtains. Only black out curtains which is a shame because I prefer using natural light during the day vs turning on the lights. It was uncomfortable considering the close proximity of the other buildings with one that had construction. The bathroom is tiny and I'm petite. You need a tutorial to operate the TV. Complicated remote control. I was charged an amenity fee for one pool towel used for the one time I went to the pool which I had already paid in advance when I made the booking. I didn't bother to dispute as I needed to get to the airport. The Asian ladies at the front desk that I mentioned earlier. Not Reiko.

Great value hotel.

Liked: Spacious, well-equipped rooms, friendly staff, great location. Airport bus passes right outside. Food caravan village right next door. Lovely views from the room.
Disliked: The world’s loudest air conditioner. Couldn’t hear myself think.

Exceptional

Liked: Very convenient and good parking.
Disliked: None