OYO Townhouse New England Victoria

great location, clean room, just...

Liked: location
Disliked: no ac and no fridge

Close to couch and tube...

Liked: Cheap and cheerful, 5 mins walk from coach station and tube. Lovely looking building from the outside
Disliked: Very ran down feeling inside, lots of modern usb sockets but sadly none worked, shower tray had a few issues. Nothing to do with hotel but has someone outside at3.30am sounding his car horn for 10/15 minutes with a lot of shouting.

⚠️INTRUDER UNLOCKED OUR ROOM AT...

Liked: N/A
Disliked: Our experience at OYO Townhouse was terrifying and unacceptable. In the middle of the night, someone unlocked our door and tried to enter our room. My friend and I were still awake when we heard our door open. The room didn’t have a secondary lock, so we improvised for extra security. The main door opened directly into the room, with the bathroom located immediately next to it. We placed a chair in front of the main door and left the bathroom door slightly open. That way, if someone tried to enter, the door would hit the chair first, and the chair would also knock against the bathroom door, making noise and alerting us immediately. This setup was the only way we could try to feel somewhat safe while in the room. To our horror, the chair was pushed and hit the bathroom door, confirming that someone was actively trying to come inside.We shouted which scared the intruder off but the fact remains, they had a working key to our room. This was not a random attempt to force the door and an enormous security failure.When we reported this to Joseph, the night receptionist, he was dismissive and unconcerned. He claimed no one could have entered at that time, refused to properly check the CCTV footage and kept giving us the wrong time frames. He acted evasive when we pressed for answers which made us even more suspicious, and ultimately insulted my friend. This is absolutely unacceptable behavior from staff in a situation involving guest safety.What’s even more suspicious is that if it had been another guest mistakenly trying their key, the receptionist should have noticed them coming or going a few minutes earlier and mentioned it. This behavior makes it clear that either there is extreme negligence, or something much more concerning is happening.In the morning, another guest on our floor told us they also experienced someone trying to force their door open the previous night.

Good hotel, felt safe and...

Liked: I really like this location was near everything Buckingham palace was only a 15 minute walk that felt honestly like 5 minutes! Everything was clean, staff was nice, the hotel was clean we felt very safe.
Disliked: The only thing was the beds did have a weird bleach smell but everything else was really nice.

Passable

Good

Exceptional

Liked: The location was awesome and the room was clean and comfortable.
Disliked: Would have been nice to have a kettle in the room for breakfast as the hotel doesn't have a cafe.

Good

Disappointing