OYO The Townhouse Guest Reviews
Write a review
Write a review
Paul Sun, 3 August 2025
Bad
Liked: It is not open. Shutdown a week ago and didn't inform me. Not had refund
Anthony Tue, 29 July 2025
Bad
Disliked: Property has been closed down
Emma Sun, 27 July 2025
Bad
Disliked: WE DIDN'T STAY AT THE TOWNHOUSE! BECAUSE WHEN WE ARRIVED IT WAS ALL LOCKED UP AND THE PROPERTY HAD BEEN REPOSSESSED BY THE LANDLORD! WE WERE LEFT STRANDED IN DURHAM AND BOTH OYO AND BOOKING.COM HAVE BEEN DISGRACEFUL IN REGARDS TO HELPING. WE HAD TO BOOK ANOTHER HOTEL FOR THE NIGHT AND ARE STILL AWAITING A RESPONSE AND REFUND FROM SOMEONE!
Emma Sat, 26 July 2025
Non-existent. Do NOT book.
Liked: We did not get to stay at this property as we found out when we were due to check in the bailiffs were there. No refund yet to be seen.
Disliked: Bailiffs in property so could not get in- no refund!
Wendy Thu, 24 July 2025
Poor
Liked: Gracie the receptionist was great, but that was where it ended, the room we stayed in Midas, was very small, stains all over carpet, no hand-wash or shower gel in room, only shampoo, radiator in bathroom dusty and marked, no beer in bar, anything on food menu a lot not available, breakfast awful all microwaved with cheap product with no taste to it. Definately not 5 star, I guess this was when it was first opened needs a lot of TLC, owner seems to be running it down Probably because its up for sale. definately not worth the money they charge for room. It's more like Faulty Towers. Also wallpaper fallen off wall and left on carpet cobwebs everywhere, Gracie did everything, not enough staff on a evening to deal with any food orders, with what food was available, we walked out of bar after waiting so long for dessert which we didn't get, chef didn't wear any appropriate clothing while cooking, complete shambles
Disliked: see above
Nicola Wed, 23 July 2025
Disappointing
Liked: Location
Disliked: Run down, room not clean, overpriced
Phillip Mon, 14 July 2025
Disappointing
Liked: The location. Staff were friendly, attentive and apologetic
Disliked: The place is tired. Room was far too warm, one window didn't open. TV wouldn't turn off and the signal was terrible. Cleanliness of both room and restaurant was OK, but you could tell things were missed. It has begun to age and needs bringing back to what it once was.
Lucy-jane Sun, 13 July 2025
uni visit
Liked: location
Disliked: mini fridge in the room
Ian Sun, 13 July 2025
Bad
Shani Sun, 13 July 2025
Friendly and quirky hotel in...
Liked: Very welcoming staff and very comfortable room - even in the heat - a very friendly atmosphere and great location
Disliked: out of hours access to the hotel was not flagged or clear on late arrival