OYO The Townhouse

Definitely the place to go...

Liked: A very lovely room .. unique .. the property was quirky which we loved
Disliked: Some of the areas were looking a bit in need of some TLC..

Fantastic

Liked: Absolutely brilliant from start to finish.Dan the man, (the most stylish bloke in Durham) couldn't have been any more helpful.And June is amazing too, both are an absolute credit to the place!Will be back for sure!

Exceptional

Was okay

Liked: Room. Was very nice
Disliked: The light round the bath did not work like show in the picture some of the other lights did not work too the door Kept banging all the time

A bit overrated.

Liked: The location of the hotel is great. Walking distance from the city center. The staff were very friendly and helpful. Unfortunately the rooms need an upgrade and they aren’t as eclectic as I thought they would be. The room didn’t have a hair dryer, had to walk down 4 floors to get one. They didn’t have water in our room, had to walk down 4 floors to get some. They definitely need some attention to detail. The building doesn’t have a lift, which is ok, but no phones in the room also means that you need to climb stairs to ask a question. The rooms had no fridge, iron nothing. For the price one is paying these are basics ones expects. The staff was helpful and tried their best but the next day for breakfast they ran out of eggs. They didn’t have jam to go with toast no fruit to serve and very limited options for vegetarians. I wouldn’t expect things like this in a hotel which has such high ratings. Overall cool building but wouldn’t stay there again.

Gorgeous hotel & amazing staff

Liked: The staff June, Becca & chef Caesar were excellent. We had problems with the hot tub not being hot enough & June went out of her way to sort things out for us, cannot praise her enough. Would love to stay here again
Disliked: Hot tub didn’t reach proper temperature until the last morning of our stay. Though June sorted us a temporary alternative, would be better if the owner got it checked out.

Superb

Exceptional

Liked: It's lovely, so impressed. The staff are great, cheerful, and welcoming, good food, well made, and a small but perfectly formed bar. The rooms are comfortable, warm and beautifully designed spaces, we stayed in The Cruise, furnished with rather expensive yachting inspired furniture designs. The bath is the deepest one I've ever seen, and the shower, once I found out how to turn it on, was fantastic.
Disliked: Just two minor things. Would have liked a darker room, but the curtains allow rather a lot of light. Blackout blinds or similar would be more my preference. And the shower curtain rail could use replacing, it's a bit corroded.

Good

Liked: The actual bedroom did meet our expectations however the bathroom didn't feel clean, mould around the edge of shower, sink plug was stuck, paint coming off wall. Parking details are misleading, it says private parking is possible on site @ £10. This is not true ,only found this out when checking in and being told that it was an error on Booking.com, which still hasn't been changed at time of review. We had to park on the road where it's chargeable between 8.30am and 6pm at approx £18-£19 for a day. When we arrived back on the second night at around 22:40 we found the front door locked with a sign saying call this number for out of hours. On calling we were described an alternative way of getting into the hotel. This should have been explained at check-in. The breakfast and breakfast staff were good.