OYO Flagship The Regency

Breakfast a bit pricey.

Liked: Very warm welcome and help with luggage. Taxi booked for us. Rooms very well equipped and comfortable; easy to find.
Disliked: Really needs a lift.

Exceptional

Liked: Check in is very smooth and the room is very cleanAlso.the staff are so friendly as they are working

Poor

Liked: The key codes worked well
Disliked: The hotel is lovely from the outside. Parking is limited. Check in was ok although there are no lifts and we had to drag our luggage up to the second level.The room we stayed in is in dire need of renovation. The carpets were so stained you could not take your shoes off. The walls all need repainting as well as they are stained badly as well.The bedding covers were clean but the duvets inside the bedding were stained.There were no reading lamps on the bedside table only one overhead light. The bathroom was a bit smelly and the washbasin was badly smashed. In the morning the shower water ran cold when my daughter was in the shower. It was only 9am so you'd expect to still be able to take a warm shower.There was a lot of noise from people walking home drunk after a night out. Thankfully this stopped after midnight.We had to keep the sash window wide open all night as it was so hot in the room despite cool outside temperatures over the previous days. This meant we were kept awake by the street lighting and noise.The room was reasonably priced at £71 for a triple room. We did not expect luxury or extras but clean carpets and bedding are a must. The location was convenient but we did not get much sleep due to factors mentioned above so we won't be returning.It's a shame as this could be such a nice little hotel if a bit of money was spent freshening it up. Clearly run by a chain and not somebody's pride and joy. Beware!

Very good

Great value for money, very...

Liked: Good price, convenient location
Disliked: Booking.com didn't send us the right codes for access, and the code didn't work.. luckily there was someone available at the hotel to get us new codes. The method to access the hotel and room was unclear and poorly described by booking.com. the hotel itself was very good value for money but the experience was spoiled by the access code issue

We arrived at 11.45pm, slept...

Liked: This hotel is unfit for purpose. Filthy from top to bottom. It took us forty five minutes and numerous phone calls to get in. A shambles.
Disliked: Everything. This hotel should not be on booking.com. It is disgusting

Very good

Liked: Nice ambience, Maria was very helpful during the stay and ensured good room facilities etc

Very good

Liked: nice ambience, Shuma was very helpful and upgraded my room due to availability

Filthy, disgusting, robbing people.

Liked: Worst hotel I've ever stayed in, in the uk. Not even a hotel, it's like a hostel?
Disliked: Everything.

Good