OYO The Leven

Good

Liked: Nice location and friendly staff
Disliked: Booked deluxe room at a higher price but couldn’t really call it deluxe , no better than the others I was shown

Disappointing

Liked: Bathroom, Bedroom
Disliked: Access, no breakfast, untidy downsatir areas, glasses left in the bar area overnight, unwelcoming, would not stay again.

Good location on pretty high...

Liked: Bedroom and bathroom were clean and comfortable, nice decor, lovely soft towels. Staff were helpful and welcoming.
Disliked: The carpets in the corridor were tatty and unsafe in places. The bar area at the bottom of the stairs was left untidy - dirty glasses all over the tables in the morning. The front bedroom was noisy until midnight due to the loud music and outside drinking on the high street as the room was hot we had to have the windows open.

Pleasant

Would not stay again

Liked: Location
Disliked: Very tired. Shampoo and shower gel not changed. Walls with mould. No breakfast.

Exceptional

Liked: Location
Disliked: 10am check out

Exceptional

Very good

Basic but acceptable (shower was...

Liked: Staff on site were very friendly - very good value for money. Great location on Stokesley high street.
Disliked: Shower was horribly mouldy, so couldn't face using it! Very poor communications (via recommended route) - attempted to use their messaging system to ask about out of hours check-out procedure - repeatedly returned with irrelevant responses as if they were replying to a completely different message, so I gave up in the end. Called the advertised number but got through to a recorded message, with no further options. They then caused further confusion by forwarding an equally garbled message to local staff! All sorted on arrival, though, thanks to the friendly staff. If you need to contact them, recommend that you try and phone the local contact number and avoid "head office" or whatever the central number is!