OYO Studiotel Hartlepool Guest Reviews
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Write a review
Ethan Wed, 9 October 2024
STAY AWAY! AWFUL!
Liked: Absolutely abysmal.
Disliked: Couldn't gain access to property as no access codes were sent. Customer services were unhelpful, I had to find accommodation elsewhere. Outside of the property was disgusting, litter covers the steps and front.
Darren Sun, 8 September 2024
Shocking
Liked: Nout to like
Disliked: Didn’t bother to get back to me or booking.com I wanted to cancelle as I was ment to be doing the great north run so I lost out on 70 pounds
Jason Sat, 31 August 2024
Bad
Martin Tue, 20 August 2024
The hotel doesn’t exist
Liked: Nothing
Disliked: The hotel not existing
Wendy Mon, 19 August 2024
SCAM - building was boarded...
Liked: I hated that it was boarded up and closed when I arrived. That booking .com took my money and the place didn't exist and clearly hadn't in some time. Still waiting on my refund
Disliked: I also loved the way I was repeatedly told to call the help number, which led to main office OYO who simply said we don't deal with that property anymore. And disconnected me.
Michael Mon, 19 August 2024
Our reservation couldn’t be accommodated...
Clare Thu, 15 August 2024
No such hotel
Liked: Nothing as this hotel doesn't exist yet paid money to stay there through booking.com
Disliked: Feel like I've been scammed
Emanuela Fri, 9 August 2024
Beware, this hotel does not...
Disliked: We booked, paid and got confirmation from booking.com, but we never got the code to get into our room. OYO hotel did not reply to our messages. Booking.com customer service tried to help but Oyo did not reply to their phone call either. In the end we got through to somebody from OYO on the phone that told us that our confirmation number did not exist on their system. We found another place for the night with the help of booking.com customer service, but with extra cost and extra bother. One of the worst experiences in my life thanks to OYO.
Gill Thu, 8 August 2024
PLEASE DONT BOOK THIS PLACE...
Liked: We could not stay there due to no one was to let us in no phone number to contact any one booking .com never gave us 4 digits to contact them which we are still waiting for we had to ask our friends to find us another hotel for the night which they booked for us as I had a hospital appointment we will be asking for our money back plus for the other hotel as well
Disliked: Why no phone number to contact the hotel the hotel has been empty for several weeks when we told our friends where we were staying the reply EMPTY it's a scam to get your moneyDon't worry we have contacted the police
John Mon, 5 August 2024
Bad
Liked: I didn’t even get into the property as no email received ..oyo couldn’t find my booking despite it being booked on booking.com, booking couldn’t get in contact and as such I sat outside 3 hours and had to stay elsewhere at a greater cost, booking refunded kindly days after but I will say the street it is located on is less than safe/ desirable for cars to be left etc