OYO Hotel Salem-Roanoke I-81

Smells bad, it’s very dirty...

Liked: Nothing
Disliked: Everything

Forced to immediately leave the...

Liked: If we stayed we would have liked the convenient location.
Disliked: Upon entering room 115, we discovered mold in our assigned room, which posed a significant health concern. The presence of mold made us feel unsafe and uncomfortable, as it could exacerbate respiratory issues and other health problems. Additionally, the ceiling was significantly cracked (see attached pictures), one of the electrical outlets was protruding from the wall, there were holes in the walls, a large presence of bugs around the property, and the property seemed like it had not been properly maintained in a decade. After assessing the situation, we determined that it was not safe to remain in the room and had no choice but to leave the property immediately.Given these circumstances, I am requesting a full refund for the cost of the reservation, as the accommodations were uninhabitable and did not meet basic standards of safety and cleanliness. I have attached photos of the mold and the general state of the room. Judging from the state of the “hotel” (which is actually a motel) and the misrepresentation on the booking.com website, we believe this property is deceitfully advertising on your website. Furthermore, we advise that you investigate the state of the property yourself, as it looks nothing like the pictures.We would not stay at the property even if it were free.

Air worked great staff was...

Liked: Friendly staff
Disliked: A bit musty and restroom was old and not so desirable

Good

Liked: The bed was comfortable
Disliked: $50.00 deposit even if you pre pay. No customer service. We ring the bell at check in desk waited and one ever come. Needs to be updated

Never again unless I don’t...

Liked: The price
Disliked: The staff and the 1970s decor

You get what younpay for

Liked: The price was great, the staff was awesome for the most part
Disliked: We didn't have hot water at all. The front desk told us to run the water for about 10 mins. we ran the water for 30 mins, and it was still ice cold

Bad

Liked: Nothing
Disliked: This place is disgusting and the owner has misrepresented this place. Even the name isn’t accurate. DO NOT STAY HERE

Bad

Liked: I liked NOT ONE THING!!!! I arrived at 11 pm....THE HOTEL HAD NO RESERVATION FOR ME!! THEY KNEW NOTHING OF THE RESERVATION.. .ALSO IT IS NOT A HOTEL!!!!!!!!!!!THE FACILITY IS CALLED THE BLUEBIRD MOTEL.
Disliked: This place did not have my reservation and my stay to visit my daughter at college was THREE TIMES MORE THAN MY BUDGET!!! That was after having to call to find an open room during parents weekend!!! DON'T BOOK THIS MOTEL AND DON'T USE BOOKING!!!!!!!!!

Passable