OYO Hotel Mona Lake Muskegon

Poor

Bad

Liked: Horrible area. Run down building, dirty sheets, hallway smells horrible. Old squeaky bed. Total junk.
Disliked: Everything.Nasty.Also hidden deposit they dont tell you about until AFTER you book.This motel is no cheaper than any other 2 star and it is in the ghetto and nasty building with people hanging outside 24/7, next door to 2 liquor stores.Dont bring a family here!

Very poor

Ghetto and not what it...

Liked: I drove there and wasn’t even sure I was where I was supposed to be. As soon as I turned in it said here! And it was marked as some 10x10 shack. I thought it was an accident so I drove down further. It was like I was in the heart of Detroit. I had my 3 kids and my husband with me. All of us did not feel safe even getting out of the car. Did not stay here.
Disliked: Did not look like the pictures did not feel safe. Would never recommend to anyone.

Avoid this place unless you’re...

Liked: Nothing was clean. Literally a dump with sticky floors, destroyed furniture & bedding that was so wrinkled I wasn’t even sure it was clean. Looked more like a drug den than a hotel.
Disliked: Everything! It was all disgusting!

Bad

Liked: Waited for 20 mins at front desk no one showed up, called hotel, no answer. Final went to hotels customer service and was on the phone with then for 30 mins and also at same time them trying to contact hotel front desk. After over an hour, I finally had to call bookings for help to cancel the hotel and not get charged. I went somewhere else and had to pay way more than expected on my HONEYMOON, NOT HAPPY AT ALL. AFTER HR AND ALMOSTA HALF I got it resolved missed my dinner reservation for my honeymoon dinner. Not happy dont go nasty place looks like it a motel that you can live at
Disliked: EVERYTHING

Bad

Liked: Nothing they gave me a single bed room when i booked a double queen room, drug addicts walking all over out side made it very uncomfortable for my kids and grandkids to be outside
Disliked: Getting wrong room being sent to wrong room with haven 3 kids under the age of 4 then when calling down to office it took 20 mins to reach someone then I had to go to office and get new keys and then change rooms.

You get what you pay...

Liked: The TV was wall mounted, which left room to place our belongings on the dresser and off of the floor. The mini fridge was a nice size and seemed clean, but we didn't use it. The room size was great, but the bathroom size was lacking.
Disliked: Booked 1 king, disability access room and was told that they were all booked out for "at least a week", and when reassigning me to a room I told her I should be okay as long as it was 1st floor, and repeated the "One King bed", multiple times. Once that debacle was sorted, things were next complicated by not being able to unlock one of the two main doors to the building, and then having to walk to the other end of the building. Then the room keycard didn't unlock the door and maintenance came and unlocked the door with a key saying "It's probably the battery" and walked away. Once able to access the room, it was a king, but two full-size beds. At this point, I was too annoyed to go back to the office to complain. The walls are very thin and you could hear people talking, and babies crying, down the hall. The towels and blankets were not soft, at all. I felt like I was exfoliating when I dried off with the bath towels, and I've had softer sheets on a hospital bed. The room phone was on the floor, and the outer casing of the microwave was pulled away from the frame, like someone was either trying to open it, or it was damaged. There was water damage on the bathroom ceiling and the shower pressure was mediocre at best. The light over the vanity flickered a lot and the light over the toilet completely burned out, making for a very dark shower.

Pleasant

Liked: It was ok. No