OYO Bailbrook Lodge

A big disappointment

Liked: The bed we had in our room was comfy enough a we were given enough pillows and towels to accommodate both myself and my partner. The room temperature was fine.
Disliked: The breakfast was absolutely abhorrent for 8 pound, the continental breakfast consisted of a small bowl of fruit, bread, butter and juice and some stale cereal. RIP OFF! We actually ate out after we checked out and it was cheaper! The rooms cleanliness was horrendous, carpet was stained and filthy, mirrors were dirty and dusty, which really triggered my partners sensitive allergies. The room was absolutely tiny compared to what was shown on the photos and we were given no hairdryer and part of our fireplace was broken and hanging off, major safety hazard. The biggest disappointment was the bathroom. There were signs everywhere inside that said had rules that we weren’t told about, such as we couldn’t take a shower due to how tiny the bath was that it would cause the bathroom water damage! The mirror was broken and filthy. We paid over 100 pound to have toiletries like shampoo, conditioner and body wash in packets like condiments, absolutely ridiculous. Upon arrival we were concerned that the place was abandoned as we could not see or hear any other residents, let alone staff. We actually had to call the manager to ensure he was actually on sight, which I’ve never been more shocked with. Overall this lodge is overpriced, unhygienic and very creepy, the locks on our doors were not working and I personally did not feel safe or secure. I would recommend to anyone to book the Bailbrook HOTEL next door, which looked absolutely night and day. We will book the hotel next time, overall my partner is super unhappy and I was just extremely taken aback. Please don’t stay here, there our better places!