Staff were very helpful; room was clean; stay was great.

Liked: Great stay!

Great service in all areas; staff very friendly, professional and helpful.

Very good

Disliked: No complimentary parking

Pleasant

Exceptional

Great location, gym, and breakfast...

Liked: The location was excellent - we were walking distance to Parliament Hill, the Rideau Centre and the Byward Market. The room was comfortable too although the beds may not fit two people each if they are on the larger side. The gym was pretty well equipped with good quality equipment that included treadmills, free weights, mats, and even a pull-up bar! The breakfast was good in terms of having an assortment of hot and cold items. However, coffee was only available through the waiters, and there was only regular milk. But what I really appreciated was that the breakfast involved actual cutlery and napkins and so was not wasteful like in other places that use plastic and paper.
Disliked: I booked my room to include breakfast but the staff was all confused when we went down. Apparently, there is supposed to be a voucher that they have to give you at check-in. I didn't get one and so the restaurant hostess needed to check and get one for us. She shouldn't have had to do this extra step; the check-in staff would've been able to see that we had a room with breakfast and should have given us that voucher when we arrived. But mistakes happen! I'd still stay here again.

Womderful weekend with few hiccups.

Liked: The location was incredible and the staff was amazing.
Disliked: I was disappointed that the restaurant at the top od fthe building was closed as I was planning on haviing my daughter's graduation dinner there. Had to make other arrangements when I found this out.

Exceptional

Liked: Big room, very clean, wonderful staff.

My stay exceeded my expectations...

Liked: We got upgraded as well as a birthday cake by surprise. The staff were amazing.
Disliked: I liked everything.

Pleasant

Liked: Children's room.
Disliked: Noisy hallways at night, condescending pool staff, construction outside in the am.

Good