Osborne Hotel Guest Reviews
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Write a review
Janet T, Newcastle, visiting O2 City Hall Newcastle
Lovely friendly hotel; had everything we needed; was very clean and a lovely breakfast.
Liked: The staff were lovely.
Disliked: Nothing.
Chris Sun, 3 August 2025
Very good
Anonymous Sat, 2 August 2025
Very good
Laura Fri, 1 August 2025
Great value great location
Liked: Breakfast good location great staff helpful and friendly They had rung us in advance (about a week) and told us the boiler was broken and so no hot water. We were offered opportunity to cancel for full refund or still go and receive a discount. We chose to still go. I was impressed with the transparent and fair way they dealt with a difficult situation.
Auriol Wed, 30 July 2025
Great stay
Liked: Fantastic staff and great Room
Disliked: Nothing
Mcintyre Sun, 27 July 2025
Awful
Liked: Nothing, it was filthy.
Disliked: The hotel was very dirty and smelled. No hot water. It was my worst ever hotel.
Rocka1962 Thu, 24 July 2025
Great value
Liked: Staff were great, special mention for Laura exceptional on front desk⭐
Disliked: Jesmond gorgeous however a wee bit far out although a 20 minute walk there is bus service/ metro/taxi
Ben Wed, 23 July 2025
Excellent break and good value...
Liked: Didn’t make breakfast. Location was great and the staff were very friendly
Disliked: Later breakfast hours
Val Mon, 21 July 2025
Short - came home early...
Liked: Good location, clean and good breakfast
Disliked: Boiler broke and no hot water on either of the days we had booked in for. Came home one day early - not great.
Wellings Sun, 20 July 2025
Good
Liked: Good value and comfortable room, good choice at breakfast and friendly, helpful staff.
Disliked: There was an issue with the boiler on the 2nd morning, which meant no hot water for a shower. The staff were very apologetic and obviously couldn't have prevented this issue.
Caroline Sun, 20 July 2025
Very good
Liked: Reception staff ( Sharon) so friendly and helpful. Double Room though slightly dated was spacious and light. Single room was a bit small ànd dark.Breakfast- ( though not buffet) was excellent with kippers and choice of eggs ànd delicious porrridge
Disliked: Breakfast times à bit limited (7-8.30 am sessions tho could sit there to 9am)- suited us fine