Orchid House Polanco

Not a 5 star

Liked: Its charming, cozy and well located, very safe,
Disliked: The place it’s a 5 star and doesn’t offer a good hairdryer and bottle water I had diarrhoea everyday. Also they don’t put a gluten free option of breakfast o had to ask for a change because they wanted to charge me. On my arrival they wanted me to carry my luggage’s up the stairs to the room. Absolutely non sense and I have a bad back problem. The tours I asked them to book was at least 5x more than the tours booked by booking or other places

Superb

Exceptional

Liked: Staff, design of the rooms and the whole decoration of the hotel. An amazing boutique hotel in an incredible location.

The staff and overall stay...

Liked: The free breakfast was delicious. You get granola, yogurt, fruit and a sweet bread. Additionally coffee and juice. The restaurant downstairs offers additional dishes for extra charge, every dish we had extra was really good.
Disliked: There were two things that were slightly disappointing. Our room had a slight smell the whole time and was quite humid. I think this is because we were above the restaurant. I would ask and make sure you are on the second or third floor and not near the restaurant and a room with a high ceiling. Because our room had a low ceiling, it was damper and the plaster was peeling some. You can tell that the older building was giving the staff some maintenance grief. It is a beautiful building.

Wonderful stay in a quiet...

Liked: It was very beautiful and comfortable. It was also quiet after being in the busy city. Very good restaurant!
Disliked: It would have been nice to have some screens on the windows to keep out mosquitoes.

Stay if you like only...

Liked: Night desk staff really nice and helpful. Beautiful bathroom. Great location.
Disliked: Breakfast was very slow (20 mins to serve) even though it only had one option (sweet bread, fruits Americano coffee and juice). Does not include any savory dishes or strong coffee. The room was a weird triangle shape. Unused face towel was dirty. Complained to front desk. Morning hostess did not apologize but said it would be changed. Next day the towels were changed but dirty again.

Nice Hotel, making it ideal...

Liked: Friendly hotel boasts an excellent location and a staff dedicated to making your stay exceptional.
Disliked: For future stays, providing a desk or dedicated workspace in the room would be highly valuable for guests. While the restaurant offers a lovely atmosphere, a quieter alternative for concentrated work would be appreciated. The "standard" breakfast was enjoyable, and I kindly suggest include hot food choices beyond coffee and pastries.

Loved the location

Disliked: The room 105 - not the best location, right behind the kitchen and restaurant bathroom. Very noisy

Very good