Orchid House Polanco

The staff and overall stay...

Liked: The free breakfast was delicious. You get granola, yogurt, fruit and a sweet bread. Additionally coffee and juice. The restaurant downstairs offers additional dishes for extra charge, every dish we had extra was really good.
Disliked: There were two things that were slightly disappointing. Our room had a slight smell the whole time and was quite humid. I think this is because we were above the restaurant. I would ask and make sure you are on the second or third floor and not near the restaurant and a room with a high ceiling. Because our room had a low ceiling, it was damper and the plaster was peeling some. You can tell that the older building was giving the staff some maintenance grief. It is a beautiful building.

Wonderful stay in a quiet...

Liked: It was very beautiful and comfortable. It was also quiet after being in the busy city. Very good restaurant!
Disliked: It would have been nice to have some screens on the windows to keep out mosquitoes.

Stay if you like only...

Liked: Night desk staff really nice and helpful. Beautiful bathroom. Great location.
Disliked: Breakfast was very slow (20 mins to serve) even though it only had one option (sweet bread, fruits Americano coffee and juice). Does not include any savory dishes or strong coffee. The room was a weird triangle shape. Unused face towel was dirty. Complained to front desk. Morning hostess did not apologize but said it would be changed. Next day the towels were changed but dirty again.

Nice Hotel, making it ideal...

Liked: Friendly hotel boasts an excellent location and a staff dedicated to making your stay exceptional.
Disliked: For future stays, providing a desk or dedicated workspace in the room would be highly valuable for guests. While the restaurant offers a lovely atmosphere, a quieter alternative for concentrated work would be appreciated. The "standard" breakfast was enjoyable, and I kindly suggest include hot food choices beyond coffee and pastries.

Loved the location

Disliked: The room 105 - not the best location, right behind the kitchen and restaurant bathroom. Very noisy

Very good

Exceptional

Amazing atmosphere in Polanco

Liked: Amazing atmosphere and great location!
Disliked: BKF was not really up to the standard …it was a pity…

I recently stayed at the...

Liked: I recently stayed at the Orchid House and found that the experience did not meet expectations for the rate charged. The first room I was assigned appeared to be a repurposed space—possibly previously used as a staff room. The door was noticeably smaller than those of the other guest rooms, and its proximity to the entrance and reception area made it difficult to rest due to constant noise from staff and guests. I was relocated the following night, which I appreciated, but the second room had its own issues: poor blackout coverage allowed light in throughout the night, the water pressure was inconsistent, and the in-room amenities felt minimal and not in line with the boutique branding. Additionally, at checkout, there was an unexpected and uncomfortable push to include a staff tip, which seemed out of place considering the overall experience. While the property has charm, the attention to comfort and guest experience did not justify the premium pricing.
Disliked: I recently stayed at the Orchid House and found that the experience did not meet expectations for the rate charged. The first room I was assigned appeared to be a repurposed space—possibly previously used as a staff room. The door was noticeably smaller than those of the other guest rooms, and its proximity to the entrance and reception area made it difficult to rest due to constant noise from staff and guests. I was relocated the following night, which I appreciated, but the second room had its own issues: poor blackout coverage allowed light in throughout the night, the water pressure was inconsistent, and the in-room amenities felt minimal and not in line with the boutique branding. Additionally, at checkout, there was an unexpected and uncomfortable push to include a staff tip, which seemed out of place considering the overall experience. While the property has charm, the attention to comfort and guest experience did not justify the premium pricing.