Name: Orchid Epsom; Sure Hotel Collection by Best Western
Address: 272 Kingston Road Epsom, Epsom
Telephone: 0745 127 3975

Orchid Epsom; Sure Hotel Collection by Best Western Guest Reviews

Overall Average Score:

Good (3.65 out of 5)

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Exceptional

Need communicate better about the...

Liked: The beds was really comfortable
Disliked: That we was told we would be getting bacon and sausage baps . Then on the day we are told it's just croissants and there was nothing for our three kids to eat and we paid alot more xtra for that

A good base to visit...

Liked: Friendly and very helpful staff. Continental breakfast was good.
Disliked: Lack of power sockets in the room.

Very good

Pleasant

A good location but needs...

Liked: The location to get to Wimbledon and near to local services such as food, bus, train, etc.
Disliked: The property needs updating, the floors are very uneven and the bathroom was very spongy. Our velux window did not close so we were kept away by the wind and rain the first night plus a lot of road noise. Despite being assured it would be sorted for our second night, it was not and no offer to move rooms?

Very good

Liked: Staff were very friendly .
Disliked: Quite dated but it was an older hotel in the township.

It was fine for what...

Liked: It was clean and functional
Disliked: The breakfast bag was disappointing- not realised when booking breakfast that this was the case

Good location for the train...

Liked: The room was large with 3 beds and the shower was good
Disliked: The room was really hot. There was no air conditioning and no fans available. It wasn’t on a par with other Best Western Hotels. No bar, restaurant or lounge. There was a pub next door but we didn’t go there.

Adequate

Liked: The bed was comfortable and the grab-and-go breakfast was sufficient. It was conveniently situated for our trip to Wimbledon the following day., though I wouldn't stay again.
Disliked: The building is very tired - it looks like a nursing home from the outside - and needs desperately updating. The carpets are old and shabby, and our bathroom although clean was very dated and had a shower CURTAIN, rather than a screen. I haven't seen a shower curtain in a hotel for years! It wasn't mouldy, but am very surprised that Best Western owns this - it needs a lot of money spending on it!