Orchid Epsom; Sure Hotel Collection by Best Western Guest Reviews
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Write a review
Sinead Tue, 14 March 2023
Very good
Liked: The staff were friendly the food was lovely
Disliked: It was cold in our room
Woodward Wed, 5 October 2022
Poor
Margery Tue, 4 October 2022
Very good
Abiola Wed, 28 September 2022
Very good
Lauren Wed, 21 September 2022
okay for one night
Liked: close to where we needed to be and right next to a pub
Disliked: very dated, dirty bathroom
Brian Fri, 16 September 2022
A pleasant stay
Liked: Nice rooms and had a good rest
Dawnmarie Mon, 12 September 2022
Very good
Tim Sun, 11 September 2022
Pleasant
Louise Sun, 11 September 2022
Hard to complement when room...
Liked: It’s impossible to say as they cancelled my stay five days prior to the date.
Disliked: While I understand maintenance needs to occur, and therefore potentially closing rooms, cancelling this close to the date is not acceptable, especially when the booking was made months ago. It gave very little time to look into alternatives - might I add no assistance was offered or compensation for this. Others who were cancelled were forced to then pay for more expensive accommodation elsewhere, which could have been avoided should better organisation have occurred. I have also been charged and still have no confirmation of when I will receive payment. Very disappointing.
Dattatray Sun, 11 September 2022
absolutely horrendous
Liked: quite badly maintained . fit for cattle and belove it or not the hotel shut down just like that with no notice in middle of the reservation period stay ! most unprofessional
Disliked: the poor housekeeping the breakfast was just as bad and irregular the hotelshut down