Orange Tree

Exceptional

Very good

Liked: The staff were excellent, polite and friendly. Really tried to make our stay enjoyable. The location was good as we visited Kew Gardens, which was within easy reach. We also had a lovely evening meal on the premises.
Disliked: Whilst essential, the air conditioning in the room was a bit noisy. Also unfortunately the external condensing units were on a flat roof directly outside our room window and they were also noisy in the night. Also the building could do with a refurbishment as the decor is looking tired.

Wonderful! Makes a change from...

Liked: So friendly staff… room was awesome never known it was in a pub! Amazing shower. aC was perfect!
Disliked: Not much… maybe clean the roof / balcony outside the window and remove the old towel… very little to moan about…

Excellent stay, really nice vibe...

Liked: Everything
Disliked: Nothing

Very good

Could not fault this lovely...

Liked: The utmost in gorgeousness

The room was clean and...

Liked: The room was clean and quiet. The shower was very nice.
Disliked: Took us a while to figure out the lights and air conditioner and no one would answer the phone when we called for help (multiple times). We finally figured it out - it's very different from the US. In general, the staff for the hotel was hard to locate. No one was ever in the hotel office, they didn't respond to messaging on the bookings app and they never answered the phone.

Another lovely night’s stay at...

Liked: Lovely pub and very nice rooms, beautifully decorated

Very good