Great value for money!

Liked: The reception and communal areas were beautiful and clean. The room itself was small but in a cosy sense, and the decor was simple but really nice. The bathroom was also beautiful, with great lighting for getting ready.
Disliked: There wasn’t any toothpaste in the room but upon request the house keeper promptly provided us with some!

would recommend this hotel!

Liked: great location, very clean and modern
Disliked: no complaints

Exceptional

Liked: Room was so comfortable
Disliked: Absolutely nothing

Very good

Disliked: Outside noise at night

Overall very pleasant. would stay...

Liked: 1. The breakfast was outstanding.Probably one of the best full english breakfasts I've had. 2. The room was nicely furnished, nice shower room, clean and cozy. 3. Staff generally nice and helpful
Disliked: 1. the coffee at breakfast: as I said above the food at breakfast was excellent, however the coffee was vile. We could barely drink it. Extremely acidic. Not sure what went wrong there. I was going to send it back but my daughter worried about making the staff feel bad and I didn't want to make her feel uncomfortable. Anyway the food and service was very good. 2. Despite confirming that they could accommodate our room request of twin beds they gave us a double bed instead. As it was late when we arrived my adult daughter we just went with it. But it was a bit annoying. 3. Parking: the car park is not adjacent to the hotel and difficult to find/see in the dark. The attendant at the hotel reception, although very nice, was not the most helpful at helping me understand how to find it - which was really hard to find in the dark as it has no lights and a narrow entrance that looked like a private drive. I drove up and down the road several times to find it. It would be a good idea to have a little map of where it is rather than just the map of the carpark itself with the spaces we can park in. It would also be good for the car park to have some lights, or at least a lit sign at the entrance.

Beautiful stay in Tunbridge Wells!

Liked: We had booked a lovely junior suite to relax after a long day travelling.The room exceeded our expectations. It was beautifully decorated, had all the amenities, had both a bathtub and a shower, spa toiletries etc. We arrived late at night with a small child and the night concierge did everything in his power to help us get settled. A very big thank you to Terry!
Disliked: N/A

Very good

Liked: Sam, the stand in Receptionist, was very friendly and helpful. property was exceptionally clean and tidy
Disliked: noise from the Reggae Bar and the breakfast was Luke warm and the breakfast staff weren’t very welcoming

Exceptional

Exceptional