Omni Tempe Hotel at ASU

Exceptional

Superb

Exceptional

I would've had a better...

Liked: The food was great. The rooms were clean & the location is good.
Disliked: I prepaid for my room in advance & arrived at 7a.m. I was told that I could check in early for 40 dollars & I agreed. They tried to charge my card for 540 dollars & it didn't go through. When I asked them about the 500 dollars, that's when they told me about an additional incidental fee that I wasn't aware of. I didn't have this amount & they wouldn't allow me to check in to my room until I paid this charge. This charge was not listed on your site nor on Booking.com, the site where I booked my stay. They insisted on me asking someone to put their card on file in order for me to stay in the room that I already paid for. After several hours of back & forth with the staff. I called my brother to assist me with this. After the manager sent him a link, he tried over 14 times but Omni kept sending the funds right back to his account. All this time, I had around 300 on my card & 300 in cash on hand. Another manager finally put a 250 hold on my card in order for me to eventually stay in my room. I was here for a business conference & never have I been treated the way that I have at any hotel that I've stayed in. I wasn't able to fully enjoy my time while staying here. They wasted 8 hours of my day because I didn't get checked in until after 3pm. This is unexceptable & unprofessional for an establishment. I checked out before 9am & my funds are still being held up by your hotel 24 hours later. I paid for 6 days. July 17th through July 22th. I felt blind sided by charges that are clearing not listed on the hotels website.

Great facilities, comfortable rooms and...

Liked: The facilities were top notch. The rooms were large and comfortable and staff was extremely helpful and attentive. The hotel was close to many restaurants in the area.

Very good

Superb

Exceptional

Liked: The entire atmosphere was amazing!!
Disliked: Everything was great!!

Relaxing

Liked: Beautiful room!
Disliked: The self parking was far with a child in a wheelchair in the heat was a little tough.Coffee in the lobby