Disappointing experience

Liked: Our reservation was transferred to Mokara, which is a nice property except that it lacks views of the river. The room was nice enough except for the view of the brick wall next door. Staff was great, especially Priscilla at the check-in desk.
Disliked: Not on the river, no view. I specifically booked and paid for a view. We were compensated with free parking, two free drinks, and free breakfast, but I was still disappointed because I didn't get the experience that I initially booked. We didn't get to see the lantern boat parade at all, which is the whole reason we booked a room with a river view in the first place.

Exceptional

Liked: Very clean, great location

Exceptional

Exceptional

Liked: Bed was extremely comfortable. Our room was upgraded to a suite. We hadn?t asked for that and was pleasantly surprised. We had a perfect view of the river walk with great restaurants within a short walk. Very convenient location. We arrived 2 hours before checkin expecting to leave our bags and venture out for a while. But our room was ready and we were given the choice between different floors. We chose the 1st floor which is actually a floor above the river walk. It was quiet. The hotel is Spanish-themed with lots of browns so rather dark but very clean and well-maintained. Parking was expensive but probably comparable to others in the area.
Disliked: Lots of road construction all around town.

I would stay there again

Liked: The friendly staff

Superb

Liked: The room was very nice; awesome view of the river walk from the balcony.
Disliked: The room wasn?t very sound proof. You can hear everything. Didn?t sleep too good

Liked: The check in was very professional and very accomindating to me. Treated me like I was a regular customer
Disliked: Location was a little hard for check in since it is on a busy street. Given it's location it is to be expected

Liked: Location and nostalgic vibe. Spacious room size
Disliked: Staff was barely friendly. It was certainly hit or miss on which staff associates were friendly and which ones were not. The rooms were on the edge of being outdated. There were almost no signs directing where to find things like elevators, ice machines

Exceptional