Superb

ok

Liked: good location and friendly staff
Disliked: Room could be cleaner. there was food on the carpet when we arrived and the next day it was still there. invest in better vacuums. Carpets need a good cleaning.

Very good

Very good

Exceptional

Extremely disappointed

Liked: the location and the staff were great
Disliked: our bedside table had a bug inside the drawer, the same table was very dirty where the outlet was on the side of the table. the outlet was in an awful place and difficult to use to charge phones. The pull out bed was ridiculous for the cost of the room and barely had any bedding, no pillows. I had to call twice for linens.we called Friday 8/5 evening to the front desk to see if breakfast was included.. after holding the young lady came back to the phone and told us our package did include breakfast. at breakfast I questioned the hostess and our waiter multiple times. the next morning we returned for breakfast and the waiter remembered us, and although I think he was trying to help announced quite loudly that it was not in fact included. not only did other guests hear, our children did. I was ridiculously embarrassed. And lastly, shame on you BOOKING.COM for not explaining thoroughly that there would be additional fees upon check in to HOLD the room. I had to leave my family, find a bank and deposit our vacation cash into our account because the hotel wouldn?t accept cash. not only did this put a dent into our travel budget, take an additional hour out of our day, but the cost was over $200 more than what was expected. NOT the expected savings or experience we were trying to share with our boys. I now await the bill for our breakfasts, that I believe should be covered!

The staff was really terrific....

Liked: The room was nice and the layout was very practical. city views were very nice especially at night. The location was close to everything.
Disliked: it seems like a lot of hotels no longer have room service for dining options.

outstanding hotel

Liked: Excellent location and close to a number of landmarks. Very clean- this was a lovely hotel and staff were friendly.

Exceptional