Liked: Incredibly friendly staff. Very nice hotel. Wonderful location.

It was New Year's Eve. We let the Valet park our large, awkward Dually pick up truck for us and were greeted warmly by front desk staff. Our room was pleasant and clean. It had a mini fridge and comfortable bed with nice linens and a comforter, with a view of the indoor atrium area. The atmosphere was festive. The walk to our concert was too short (!) (less than 5 minutes to the Jefferson Theatre, an awesome concert venue for an unforgettable Jason Isbell concert - check him out!), because we were enjoying the lovely Pedestrian Mall shops and holiday atmosphere. A restful night. Friendly valet brought our truck around promptly, and we were on our way home. Excellent hotel, had a great time!

Liked: Everything!
Disliked: None!

Comfortable room, friendly staff--a pleasant...

Liked: Good pillows on the bed (not those horrible foam rubber ones!). Very friendly and accommodating staff.
Disliked: Morning coffee that was scheduled to be delivered between 9:00 and 9:15 on our last day never arrived (even though the request was placed on the doorknob the previous night).

Overpriced. We paid luxury price...

Liked: Location was great. Room appeared to be clean. Parking was easy.
Disliked: Our room was next to the elevator. It was too loud to get a restful sleep, especially paired with atrium noise and light coming into room, and kids running through the hallway yelling at 11:30. The room service food was average at best.

Exceptional

Fabulous

Exceptional

Exceptional

Excellent. Would stay again.

Liked: Great location, pleasant staff. Nice that there was free parking.

Expensive and Poor quality.

Liked: location was good.
Disliked: Room was not clean, staff was surly, poor water pressure in shower, way too expensive and the coffee was awful! Incompetent valet messed up our vehicle by forcing the trunk closed by hand. Overall thumbs down.

Exceptional