Omni Berkshire Place

Elegant and comfortable hotel in...

Liked: Beautiful hotel, with friendly staff, and in the middle of everything. The room exceeded my expectations, and you can walk or take a short bus ride to most important places of interest.
Disliked: It was a bit pricey, but worth the effort for the quality they offer. The restaurant is too expensive for the quality of the food, but the staff there were wonderful.

Very good

Outstanding

Disliked: A little far from theater district…but was able to get a late night reservation on a Saturday night and staff were very helpful and friendly.

Exceptional

Superb

Great location, but underwhelming service...

Liked: The location is excellent — right in Midtown Manhattan, making it easy to walk to many key spots. The rooms were clean and reasonably comfortable.
Disliked: Service and loyalty recognition were disappointing. Despite being a Champion member, there was no acknowledgment of my status. No upgrade, no early check-in at the promised time, and no communication about either. I booked two rooms and both faced a gloomy back wall on a low floor. I had to wait until nearly 5pm to check in. The Wi-Fi was extremely unreliable, making it hard to work or even browse. Basic amenities like slippers were unavailable, and I didn’t receive any of the standard loyalty perks such as bottled water or a welcome gift.

Worthy it

Liked: Super central location, amazing!
Disliked: Bed mattress was too soft

Superb

Very good