Old Swan

No wifi No business

Liked: Hotel and location lovely but no wifi and no phone signal so simply cannot revisit. Woman on reception/bar totally miserable...othet staff lovely

Exceptional

Pleasant

Liked: Location was great, quiet and scenic and with the sister Mill opposite which was available for Old Swan patrons to use was a good combination - despite being asked to use the 'Old Swan pub across the road' at certain times as the Mill facilities 'wasn't open'
Disliked: Staff were overwhelmed with more than two customers at a time, weather that be at the bar or checking in/out and/or in the restaurant in the evening and at breakfast. Food service was slow, only seemed to be able to cater for an order at a time. Only one till and card machine in the bar which proved to be a bottle neck The team lacked front of house leadership, although the staff were trying to do their best, even though it wasn't particularly busy.Service charges applied to bar bill when ordering and collecting drinks from the bar which is not appropriate whether a resident or walk in customer - also Service charge applied to our breakfast bill, even though we were overnight guests paying a B&B rate..

Lovely place to stay, would...

Liked: Great location and the spa was amazing
Disliked: Service for food was slow and difficult. This was made more frustrating by the 15% gratuity baked into the cost.

Fantastic

Liked: Everything

Exceptional

Exceptional

Charming town. Friendly staff and...

Liked: Exceptionally charming town. Be sure to walk to the old ruins and the river.
Disliked: The building is old and you must carry your luggage up the stairs.

Superb