Old Swan Guest Reviews
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Alex Tue, 19 August 2025
Good
Alana Wed, 13 August 2025
Pleasant
Liked: Beautiful location
Disliked: Bathrooms need a little update.
Linford Mon, 11 August 2025
Exceptional
George Sun, 27 July 2025
Not very good kept demanding...
Aoife Sat, 26 July 2025
Stunning location - terrible staff
Liked: Lovely location and stunning grounds!
Disliked: Staff were incredibly unfriendly - we were left waiting 2 hours to check in with nobody at reception and when somebody did come they told us they were busy and walked away. Really disappointed and service in restaurant, bar, breakfast extremely slow - waiting nearly 45 mins for breakfast in an empty restaurant and almost 20 mins for 3 pints at the bar.
Terry Mon, 14 July 2025
Fantastic place to stay very...
Liked: This is in a lovely location and if you’re looking for a very peaceful time, this is the place for youAs for the food very very nice I’m a bit partial to sausage and mash and I would say it was probably the best sausage and mash that I’ve had for a long time
Disliked: The only problem that we had was the tables outside they were very sticky from drinks where they haven’t been cleaned or wiped down and this caused a lot of problems with the wasps. I understand that when your outside you are going to get insects, but you can limit that by making sure the tables are clean and not sticky and putting wasp traps up that actually work
Kenneth Thu, 10 July 2025
Looks pleasant but not recommended
Liked: Location was very pleasant combined with the history of Minster Lovell.
Disliked: Staff were disinterested, rooms not made up in a timely manner, frayed curtains and poorly operating toilet.
Ligia Wed, 9 July 2025
Superb
Neale Mon, 7 July 2025
Charming stay. Food makes this...
Liked: The food in restaurant made the stay.
Disliked: Check-in experience: Although check-in was from 2 PM, we arrived at 3 PM and the room was still not ready. We were advised to have a drink at the bar—this really should have been offered complimentary given the delay. No one informed us when the room became available, which was disappointing.Room: The room itself was lovely—quite warm, but a fan was provided, which helped. We understand that air conditioning may not be feasible in a building of this age, so that wasn’t a major concern. However, the bed could use replacing; it was uneven and sloped noticeably, making it difficult to sleep comfortably.Amenities: The bathroom products were a thoughtful touch and much appreciated.Check out: Bill was not ready for us on check out, which delayed our onwards travel was suggested to come back later for bill but was not an option for us as had plans later in day. Had to wait for bill to be produced. An unnecessary drama.
Valerie Mon, 7 July 2025
The staff were extremely kind...
Liked: I have loved the Old Swan for years. It is a magical place. The garden was pleasant. The rooms good sized. The bathrooms updated and just fine.
Disliked: Needs a real thorough cleaning. Not just furniture dusting and vacuuming. The sills, the rafters, the window frames. It deserves more love. It is not air conditioned, so the windows need to be able to open at night. A small fan pushing around hot air doesn’t work well enough.