Old Swan Hotel Guest Reviews
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Brian Fri, 27 June 2025
Superb
Chris Thu, 26 June 2025
Overall we all enjoyed the...
Liked: Very charming hotel with friendly helpful staff. Excellent meal in the hotel.
Disliked: 23 07 2025 no EV charging stations. Expensive parking and 4 star hotel serving cognac in thick glass tumblers. Asked to be changed but have no cognac glasses. It doesn’t test the same in a cheap glass.
Tim Thu, 26 June 2025
Will stay again - but...
Liked: Stayed here quite a few times, and for different durations - this is my go-to hotel when visiting harrogate. Breakfast is good, parking is available (not always a given in Harrogate) and the staff are friendly. Good location for easy access to places to eat in the evening, and if you so desire, the station is not too far away.Beds always good, TV always works. Rooms are rarely noisy, but one or two can be a bit hot. Never had a cold room. Bar area is comfortable.Only once had a room with an issue (not their fault) and was immediately moved to another room without fuss.
Disliked: The rooms here are variable. There's some very nice rooms, and some that are a bit cramped and some have no view of anything, if that's important to you. The bathrooms, whilst always clean and well supplied with the necessary toiletries, are again variable in size and quality.
Karen Thu, 26 June 2025
Exceptional
Liked: Staff went above expectations, giving my friend an unforgettable stay.
O'flynn Thu, 26 June 2025
Superb
Linda Wed, 25 June 2025
Very good
David Wed, 25 June 2025
Very good
Disliked: Lack of shampoo etc in bathrooms
Michael Tue, 24 June 2025
Pleasant stay in a lovely...
Liked: Hotel was clean with newly installed carpets in the corridors and restaurant. Also restaurant was newly decorated.Lovely breakfast, friendly staff, fantastic evening meal the food & service was excellent.
Disliked: Room 138, Small bedroom, very uncomfortable soft, springy mattress. Bed constantly moved as on wheels, not up against the headboard so pillows falling through. A New larger comfortable bed is needed. Tiny bathroom. Window limited opening not giving enough air to circulate. Windows were very dirty. £12 parking charge is excessive to me £6 would be quite suffice.
Derek Tue, 24 June 2025
Staff were exceptionally helpful and...
Liked: Stunning hotel very Grand
Mel Tue, 24 June 2025
Very good