Old Grey Mare Inn by Greene King Inns Guest Reviews
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|2.0 miles from Kingston Upon Hull centre
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Susan Mon, 19 February 2024
It served our purpose.
Liked: The location was handy for what we needed.
Disliked: The twin room we stayed in was shabby and needs some tlc.
Clare Mon, 19 February 2024
George Sun, 18 February 2024
Jacky Sat, 17 February 2024
Liked: I got there 2 days early and they still managed to put me in the room that was ready for me ..It was 5/10 minutes to wt ever I needed pretty close to town centre.its opposite the university of Hull .
Disliked: I was there for 8 days the bed only got changed twice good job i was not there every nite ..the room never got 1 hover or the toilet was not cleaned once and the toilet seat was hanging off.. bought my own items to keep the my room clean/tidy.. .the dust on the headboard must have been there few days .I did complain to the young boy who said he was manger but he just went red ill get it sorted but no one came to me..
Rachael Sat, 17 February 2024
Although the room was good,...
Liked: The room was lovely… all you need. Comfortable bed, TV, clean and convenient. Price was very reasonable for what you get. Good value for money.
Disliked: We booked for food, as a tenant you get a discount of the food. But they did not have the burger my husband wanted to order. They also didn’t have the dessert I had been waiting to order… as a couple we were both disappointed with the food they had available. Also we booked for a specific time but they contacted us to say they were closing the kitchen early so could we come earlier or pre-book our food. We had also pre-paid for breakfast again to our disappointment, we were told they had no bacon but we were offered an extra sausage or egg… sorry but a breakfast is breakfast without bacon.
James Sat, 17 February 2024
Mary Tue, 13 February 2024
Liked: The staff were helpful and polite and the ensure was roomy like an old fashioned bathroom.
Mathew Tue, 13 February 2024
Liked: Staff were friendly and helpful
Disliked: Good location for what I needed from my visit
Garraway Mon, 12 February 2024
Needs some better management and...
Liked: The room had fairly recently gone through a facelift and was very much appreciated. However, the were several areas around the hotel which is let down by poor maintenance, poor housekeeping and complacency. Outside exits, there were hundreds of cigarette butts, not even swept up!!Wine glasses offered, when it was obvious that they were not clean. Breakfast, had to ask for glasses for juice, cups for coffee, plates and cutlery. No bacon?? The evening meal was very nice and as good as we have had at previous Greene King venues.
Disliked: Even though we had asked for an accessible room, husband disabled, we had to make our way up and down stairs over to the other side of the hotel. If we had known, we would not have booked this particular hotel.
Alfie Sun, 11 February 2024