A pleasant time!

Liked: Bed comfy. Hotel and spa are different ratings. Spa 4 star, hotel 3 star!
Disliked: Breakfast was lovely. Wifi poor and very noisy building fan outside the room.Here 3 days and couldn?t get into the hot tub as too busy!

Very good

Disliked: Spa could have been more available

Great but a few small...

Liked: The food was fantastic and the waiting staff were great. The room was also very comfortable as was the Spa.The only issue (and it was a pretty big one) was the fact there was no mention of nuts in one of the breakfast options (Granola). The rest of the menu options did list allergens but this was a huge omission. I often eat nut free granola and muesli.As mentioned, the Spa was great and we had a very relaxing 24hrs otherwise.
Disliked: The fact I made it clear that it was my partners' birthday. I had asked for 2 glasses of chilled fizz to be sent to the room before dinner and they said it was noted in the booking that they would add the words "Happy Birthday" to her desert, but both promises were forgotten so neither happened. The latter was a little cheesy anyway but it would have been a nice touch.The gowns in the room were literally threadbare and one was covered in make-up. Not a dealbreaker but not what we expected from an otherwise lovely and well-presented hotel.They refunded me £50 which I felt was pretty miserly considering the reason we were at the hotel was for the birthday and to escape and unwind during such awful times. Being 45 and having a nut allergy my whole life means I spot them a mile off so thankfully none passed my lips.

Good

Very poor

Great stay

Liked: Chilled out hotel in the countryside, lovely staff, excellent food and nice spa.
Disliked: The children?s spa timings weren?t very appropriate and spoilt the calm atmosphere

Excellent

Liked: We love the spa, the hotel make it a welcoming and relaxing space for the duration of the stay. The hotel itself is beautiful, cosy and well cared for.
Disliked: THe booking process through Booking.com was confusing as they did not confer with the hotel so our requestes were not tranfered properly. Booking did not allow enough felxibility when choosing booking options, that are on offer with the hotel directly. E,g. room fro 3, a twin room.

Exceptional

Very good

Liked: This is a great hotel and spa. Good value and very luxurious. All I will say is that when I came here a few years ago, I think the refreshments at the spa were more plentiful and the surrounding area a bit more polished but a truly lovely relaxing atmosphere still.