Ocean Tower by Hilton Grand Vacations

Superb

Bad

Good

Beautiful if you are hotel...

Liked: I have no complaints about any of the workers, there are some who are more eager to help compared to others, but all in all, they do their part to make the experience great. The valet here is amazing, so helpful, so generous and super quick. The tram operators are hit or miss (my mom is in a wheel chair), but assisted us with getting to where we needed to go. The view is obviously what I paid for and it was lovely.
Disliked: When i booked the hotel, the microwave was listed in the amenities. Come to find out that it is an add on for $30/a day, disappointing and misleading. The room itself is something from the 2000’s, very barren. I think they’re counting on you not being in the room for the trip. The cleanliness is fair, could recaulk some areas.Cleaning service is fair, some days our towels were missed, others days not, not something thats too much of a big deal but i would like to note. The price for the view of the ocean tower is worth it, but i fear thats all ur paying for in my opinion. Everything else is an upcharge which is disappointing for how much the hotel itself costs. The wifi in this area is also terrible, having to reconnect and resign in, such an annoyance. I also felt like the room was moist matter then temp, which i understand we are in a tropical environment… but still… i dont like get into a wet bed. Also, this hotel is far from the parking area so u will have to take the tram which can be from 15-25 min trip.

It was amazing. We had...

Liked: Everything
Disliked: The last time we stayed, we had a regular standard king size room. I wish that you guys would put a microwave in all of the rooms. It makes it a little bit more convenient to buy your own food to put in the microwave.

Disappointing

Liked: Room
Disliked: worker at the resturant

Disappointing

Liked: Location to late arrival after a tour.
Disliked: The room had no plug-ins around the bed, none. The closest was 10 feet away or more. . The bathtub had no safety mat, and both my husband and I just about fell had it not been for the safety hand rail. The room was not a renovated room.

Outside amazing the rest ok

Liked: The reason we came was the outside areas, especially the lagoon. It’s simply stunning. Beautiful art amazing landscaping
Disliked: Pretty much anything else, though it has gotten better, more restaurants open. Room was dated but looks like it’s getting renovated. Room amenities were dismal. Parking is literally ridiculous at $48! Dolphins need to leave, enclosure is too small and the time of having such attractions had gone.

Superb

Liked: Room view, comfort
Disliked: Dolphin small pool, so sad