Ocean Reef Resort

Overall, our stay was good...

Liked: Amenities were great and nothing was overcrowded.
Disliked: Bathroom was a little dirty when we checked in. Staff did come and clean it after we requested it. Our room had the balcony furthest from the pool and beach. Obviously, someone has to get this one, but stinks it was us.

Bad

Liked: Washer and dryer in unit. Ocean front.
Disliked: If I could give this hotel a zero star, I would. The rooms are very old looking and they smell very musky. My husband and I had to go out and buy air fresheners for our room. It was that bad. The whole hotel smells as soon as you walk through the doors. Nothing is updated like they stated. I like to know where this million dollar renovation went towards because it’s definitely wasn’t in our room. The elevators are extremely slow. There’s not enough elevators for the number of rooms. The lazy river is not a lazy river. There’s no current flow to it. There is absolutely not enough parking. The maids are lazy. Only thing they did was take the trash. The list could go on and on. I do not recommend staying here and we definitely will not be back.

Kids enjoyed it

Disliked: Tub drainage, sink stopper wouldn’t open, no trash bags and towel service

Very good

Disliked: Our room had roaches, took pictures and gave to front desk

Overpriced with old style rooms,...

Liked: The hotel is conveniently located on the beach. The beach is not too crowded and is clean.
Disliked: The room and amenities in the room are old and urgently require a renovation. The air in the room felt musty. The food was expensive and not very good. During the stay there was flooding on 1st floor, water was shut off, and elevators did not work (forcing us to climb the stairs to the 6th floor). Room service was very poor (simply emptied the garbage can and swapped the towels, but did not clean anything and did not provide new toiletries). We were expecting the hotel to provide umbrellas and chairs for the beach, but they did not. Rental umbrellas with chairs were offered for a $55/day fee, which did not seem reasonable at all. We had to carry our own umbrella and chairs to the beach. For the price paid, one would expect the hotel to provide more services. Overall, the hotel is overpriced for the quality of the amenities it provides.

Disappointing

Liked: Rooms were nice
Disliked: The house keeping service didnt come by very often.. the pools were only cleaned one time the whole stay. The elevators were a complete disaster and once the fire alarms went off twice during the stay it got even worse.

Good

Disliked: Finishings around the hotel were rough. For the daily cost I would have appreciated additional updates to the property.

Pleasant

Exceptional