Ocean Place Resort

Very good

The OP is a nice...

Liked: We liked the location and our room was spacious with a balcony. I appreciated them accommodating our request for a high floor. They provided beach towels, umbrellas and beach chairs.
Disliked: When we arrived at the hotel the AC wasn’t working due to the heavy rains the night before. The front desk staff upon arriving were not friendly, the bartender at the tiki bar was not knowledgeable on the drink menu he made my drink wrong on two separate days he was nice and friendly and mentioned it was only his second day working there , the gym and bathroom by indoor pool were in need of updating/upkeep. No supplies to wipe down gym equipment. The floor in the Seaview restaurant needed was dirty and needed to be swept.

Unfair treatment!

Liked: Pool was very dirty. Dead bugs on the corners of the pool and pool had bunch of sand at the bottom.
Disliked: I paid $573 for the room and was not able to grab a pool band for my sister without her being present. While sitting at the pool, I observed security staff bring family members into the pool. I observed them entering from the beach side. Security staff already had pool bands in their hands and they were put on by the security staff. 3 adults and 3 kids. It makes me frustrated that I paid money and needed my sister present for her to get the band at the front desk, meanwhile outside people that didn't pay were allowed in without a problem. This is so unfair; I would never stay here again!

We enjoyed the convenience of...

Liked: Location is great, very friendly staff
Disliked: Not clean at all, very dated and in desperate need of an update

Nice location but probably wouldn’t...

Liked: Location was amazing
Disliked: Everything seemed a little run down ie cracked tiles in bathroom, pool deck tiles popped up, hot tub railing broken and loose(safety hazard), furniture chipped in lobbies, and paint chipped from walls….and it is just the beginning of season

Pleasant

Liked: Location
Disliked: Value

The front desk was not...

Liked: The room was okay. We enjoyed the pool area the most.
Disliked: After night's stay we had to remind housekeeping and the front desk to provide water bottles. When the mini fridge blew a shortage, we had to follow-up with the front desk four times. In addition, the coffee maker had to be replaced. It was very frustrating. I did not expect the lack of service and follow-up from this facility.

Exceptional

Liked: Location and amenities.
Disliked: Ice machine on our floor was broken.

Passable