Ocean Centre Hotel

Exceptional

Liked: Location
Disliked: Nothing

Superb

Horrible Room In The Basement,...

Liked: The bed was comfortable, the room was spacious.
Disliked: We were aware we wouldn’t have a sea view from our room however we were taken aback when we were directed to our room in the basement which we referred to as The Dungeon! As soon as we descended the stairs there was a distinct musty smell which made sense when we realised our bathroom (apparently all the bathrooms) don’t have an exhaust fan, my husband (a builder) identified rising damp in the rendered wall & architrave adjacent to our bed! We asked if we could move to another room & were prepared to pay the difference but were told they were fully booked! Our room although spacious, had a single pane of glass window that was bolted shut & the glass covered with an opaque coating & a shutter so you couldn’t see outside at all. The room was initially cold & when we turned on the split system it became too warm & stuffy despite lots of adjustments there was no comfortable level. There was an extremely loud snorer upstairs on the next level & between that and a very loud clunking sound that went very late (after 11.30pm) & started again around 6am there was little sleep to be had despite my usually trusty earplugs. In the morning the hotel manager down played our experience by saying the loud clunking was probably some air venting system which she had turned on at 6am & offered a free coffee or free breakfast to compensate which we politely declined as nothing could make up for the underwhelming stay! If you have smelly rooms in a basement $250 is a ridiculous rate, those rooms should be the BUDGET basement price & it should be made clear that’s what’s available when the booking is confirmed…disgraceful! Hope this helps to make others aware.

Exceptional

Superb

Very good

Pleasant

Good

Very good

Liked: Walkabout to almost all tourist attractions. Lots of restaurants nearby.