Ocean 5 Hotel

BEDBUGS

Liked: the property is was near to the beach.
Disliked: First of all.. I will not recomment this hotel. … last month on 4th of july I was suppose to stay there. As soon i we got into the room my husband check for bedbugs. We saw one death and the other one going into the baseboard alive. So we decide to cancel my reservation , i undertand that the reservation was unrefundable but they charge me 320(160 for each room) for early checking . Which later i found out that they were only supposed to charge me 45 pero room. Which i still waiting for a refund. I alwys ask to talk to the manager and they always says “we are in to the case”. also there was a kid working in that hotel which i think is inappropiate. DO NOT STAY THERE

Disappointing

Liked: Great location with outside pool.
Disliked: Room looked old, was dirty, and smelled like mildew. Beds were uncomfortable, Couldn’t enjoy the pool due to big roaches running right by the pool area

Very good

Passable

Very good

Liked: Location
Disliked: Needed to be more clean, HVAC not cooling

I loved it here i...

Liked: The bathrooms were so nice and i loved how it was right by the beach
Disliked: I think the bed area could be a little updated but it’s not bad at all

Everything was terrible. Not clean...

Liked: Nothing
Disliked: Everything

Exceptional

It was a hotel to...

Liked: I like how they had ice cream in the shop under the hotel and the employees were really nice
Disliked: I seen a couple roaches when I was there at the hotel inside the microwave. Our TV was cracked down the left side of it or had a line that went all the way down it our air conditioner dripped water into the floor of the actual room and outside on the walkway, but they put something underneath outside, but I had to put a towel in front of it inside the room and beds weren’t very comfy but another thing I didn’t like after booking it through a firm through booking.com. I made an agreement through booking.com for this room it was approved. I’ve been paying payments on it. I get to the hotel to check in and I’m told I was not charged the correct tax amount of money so he charges me another 200 and some dollars on top of the 1500 I was already paying through booking once signed an agreement stating that’s what I’m gonna pay. It shouldn’t have been changed. It should’ve been on booking or it should’ve been on the Hotel‘s responsibility to make sure that that was charged the correct amount to begin with And mine was no cancellation so there was nothing I can do about it except pay it and I barely had any money as it was so that was not cool and I was very upset about it and I still am because I feel like I was cheated