Occidental Cuernavaca Guest Reviews
Write a review
4.0 miles from Cuernavaca centre |
Write a review
Martín Fri, 3 May 2024
Superb
Nashla Tue, 30 April 2024
Decent option
Liked: I really liked how the hotel was locatedit was super convenient to get around and check out local spots. The two pools were also great because they weren't too crowded, giving everyone enough space to chill out. Plus, the open areas around the hotel were nice spots to relax and just enjoy some downtime.
Disliked: The room amenities werent up to snuff for what I paid. I was expecting decent shampoo, soap, and lotion, but they just didnt cut it. And the towels? They were old and started coming apart, which got annoying real quick, especially when threads got tangled in my hair during showers. Also, the bathrooms had this weird window that let you hear everything from the next room overnot exactly my idea of privacy. The restaurant felt pricey considering the menu, and if youre not a fan of buffets, youre out of luck because thats all they offer for breakfast.
Sara Tue, 30 April 2024
Perfect
Nashla Tue, 30 April 2024
Decent option
Liked: I really liked how the hotel was located—it was super convenient to get around and check out local spots. The two pools were also great because they weren't too crowded, giving everyone enough space to chill out. Plus, the open areas around the hotel were nice spots to relax and just enjoy some downtime.
Disliked: The room amenities weren’t up to snuff for what I paid. I was expecting decent shampoo, soap, and lotion, but they just didn’t cut it. And the towels? They were old and started coming apart, which got annoying real quick, especially when threads got tangled in my hair during showers. Also, the bathrooms had this weird window that let you hear everything from the next room over—not exactly my idea of privacy. The restaurant felt pricey considering the menu, and if you’re not a fan of buffets, you’re out of luck because that’s all they offer for breakfast.
Sara Tue, 30 April 2024
Exceptional
Ruiz Mon, 29 April 2024
It was a cheaper option, so the stay was according to price. Nothing wow, nothing yuck.
Liked: For a wedding they gave us all late checkout which was very appreciated. And also a discount on the breakfast. Rooms were clean and of good size.
Disliked: Breakfast has to be buffet, no menu service and the buffet wasn't the best; a little below average. Way better to just go to the Sanborns restaurant at the corner. Rooms are above the lobby restaurant and they have live music so it's extremely noisy until 11pm. No handicap accessibility; even for people who don't need it, you have to carry your bags up a couple flights of stairs with no elevator. Heard from other people in my group that the AC and TVs on their rooms didn't work, some rooms didn't have complimentary waters, some had irons, some didn't. It's more of a luck situation of getting a full room or an incomplete one.
Ruiz Mon, 29 April 2024
It was a cheaper option,...
Liked: For a wedding they gave us all late checkout which was very appreciated. And also a discount on the breakfast. Rooms were clean and of good size.
Disliked: Breakfast has to be buffet, no menu service and the buffet wasn't the best; a little below average. Way better to just go to the Sanborns restaurant at the corner. Rooms are above the lobby restaurant and they have live music so it's extremely noisy until 11pm. No handicap accessibility; even for people who don't need it, you have to carry your bags up a couple flights of stairs with no elevator. Heard from other people in my group that the AC and TVs on their rooms didn't work, some rooms didn't have complimentary waters, some had irons, some didn't. It's more of a luck situation of getting a full room or an incomplete one.
Daniil Mon, 22 April 2024
REFUND THE MONEY PLEASE:)
Liked: Breakfast was delicious, the only positive thing
Disliked: dirty pool, wi-fi does not reach the room, nothing loads, only near the reception. TWICE CHARGED MONEY FROM THE CARD BECAUSE THEY DID NOT SEE MY PAYMENT ON BOUQING!!!! STILL WAITING FOR A REFUND, THEY DO NOT COME TO THE CARD....
Daniil Mon, 22 April 2024
REFUND THE MONEY PLEASE:)
Liked: Breakfast was delicious, the only positive thing
Disliked: dirty pool, wi-fi does not reach the room, nothing loads, only near the reception. TWICE CHARGED MONEY FROM THE CARD BECAUSE THEY DID NOT SEE MY PAYMENT ON BOUQING!!!! STILL WAITING FOR A REFUND, THEY DO NOT COME TO THE CARD....
Beristain Sat, 6 April 2024
Great value and service!
Liked: Clean, great staff and great to have fun with the family and conveniently located
Disliked: Great hotel! A bit too noisy for our taste pools are crowded and the noise of the people + loud ambient music do not make it the most relaxing,