so much potential but ruined...

Liked: staff superb, hotel really nice and food great
Disliked: huge drunk crowd gathered outside smoking and inside the lobby til 1:30am. windows in the room rattled non stop through the night

Superb

Superb

Very good

Would recommend the hotel.

Liked: Overall the experience was a good one. The location was wonderful and easy to find. The venue ideally located from main routes, it was such as shame about check out.
Disliked: The check in and room went very well, it was the checkout that was very disappointing. Walking up to the desk I could see one of the reception staff on her mobile phone smiling at the phone and texting. She put it down when I came to the desk and checked me out. She asked me if I wanted a copy of the invoice I said yes and at this point while waiting for the invoice to print she picked up her phone and started texting again while still serving me. It could have been bad news but the way she was smiling suggested it was not and could have waited 20 seconds until I had left. I found this to be very rude and did not give a good impression. I have worked in this industry and would have been reprimanded or sacked for doing this in front of a customer/guest. At least go round the corner so nobody can see you or better still do not let staff have their phones with them if they can't control themselves to look.

Enjoyable stay

Liked: Staff were efficient & friendlyNice room & comfy bed
Disliked: No lift! Long walk through corridors and several flights of steps to our room. This would be an issue for some guests.

Exceptional

Liked: fantastic staff and hotel
Disliked: the food in the restaurant. overpriced

good but could have been...

Liked: location
Disliked: price for value of room, apparently large double bed but was definitely a double bed

Great stay in a convenient...

Liked: lovely location, really lovely features inside , easy parking.