Oakhurst Inn at the University

It was a short stay...

Liked: Room was very comfortable. Breakfast location was cute.
Disliked: Not much! It was a little confusing at first as it’s a collection of houses on a cul de sac. But very quaint.

Superb

Underwhelming

Liked: Staff was friendly & helpful
Disliked: Pictures don’t match reality. It’s smaller and older & not as nice as I thought it would be.

Initial check in was a...

Liked: I’m writing to express my concern and disappointment regarding both the experience I had during my recent stay and the delayed response to my earlier inquiry. Frankly, I was surprised it took this long to hear back—thankfully, it wasn’t an urgent situation.Upon arrival, we immediately noticed the significant discrepancy between the room and the way it was portrayed in the listing. The pictures gave the strong impression that each guest would have a suite-style space, which clearly was not the case. When we raised this concern on-site, we were informed that similar complaints regarding your listings have occurred frequently, and that your team is typically held responsible for the misunderstandings.We were advised by the property staff to cancel and rebook elsewhere, but also warned that doing so could result in a fee—which made the situation even more frustrating. To add to the confusion, the front desk staff member admitted it was her first day and was unfamiliar with the room assignments. A manager was contacted but reiterated that the issue should be taken up with your team.Overall, this was not the experience I expected, and it left a negative impression. I hope you’ll take this feedback seriously and consider reviewing how the listing is presented to better set expectations for future guests.

Amazing stay

Liked: Our stay at the Oakhurst Inn was great! The room was charming and clean. The staff were extremely kind and helpful. The inn is in a great location to explore Charlottesville!

Exceptional

The Charlottesville area was beautiful...

Liked: The staff at the cafe was fantastic along with the food!! We also enjoyed the pool and bar very nice.
Disliked: We had ants in our room.

Exceptional

Liked: There are things you need to know; while there is a climate control panel in the room, it doesn’t work. We arrived, the room was an austere 65 degrees, we had to beg reception to get it up to 70 — it was a cold day. Reception is a separate building, its entrance is indicated by a sign with arrows pointing in two opposing directions. To turn off the bedside lights in room 21 you have to unscrew the bulbs. The important looking electrical outlets by the bed don’t work. The main light switch must be on to light the lamps, charge your devices, make your coffee, etc. You can turn off the lamps at night by finding the appropriate buttons near the bottom.

Superb