Oak Bay Beach Hotel

Comfy beds and rooms meets...

Liked: The room itself was nice and the beds were comfortable, which was the highlight. Nespresso pods/machine a lovely touch. Cleaners are all very sweet and lovely, and the bathrooms are stocked with amenities. Great experience there.
Disliked: On our first day, we went to the restaurant and waited 45–60 minutes for our food, despite the room being nearly empty. Our server disappeared — no offer of water, no follow-ups — and eventually we had to get up and find another staff member to bring our food, which by then was lukewarm. For the price, it felt especially disappointing. Food was underwhelming/overpriced.The pools were where the service fell short. On our first visit, no one greeted us, offered towels, or signed us in. Wet towels were left on the ground and it all felt understaffed. The next day, when I came with my guest and another person who was joining our trip that night before her medical procedure, the staff member on duty was overly intense and mildly accusatory about the check-in process, insinuating we were trying to cheat the system (to her credit, maybe this happens a lot, but we weren't those people. We were just trying to sit down and get our bearings with our sick friend). After spending almost $1,400 for two nights, I found this treatment to be frustrating. I explained that nobody had even spoken to us the day before, let alone signed us in, so we had no idea of this “protocol” she was now educating about (as in standing over us waiting for us to call the front desk to add our guest). The inconsistency between experiences was glaring and it felt incredibly unpleasant to arrive at a place of relaxation with that kind of intense, frenetic and accusatory energy. She did kind of apologize (more for the bad service the day before versus her behavior)but it left a bad taste in our mouth.After that, we tried to move past that unpleasant interaction and ordered food by the pool. While the waitress was lovely and attentive, the food itself was inferior — small, dry tacos and overpriced meals that took far too long to arrive. Again, not a luxury experience we'd expect at the price.That said the lady at our check out experience and the cleaning staff were all lovely and sweet.

Wonderful stay- a little expensive...

Liked: The restaurant was excellent- great food and very friendly service- the snug pub!!!

Superb

Exceptional

Exceptional

Superb

Exceptional

Luxurious stay with amazing spa...

Liked: Loved the large bathroom with separate shower, toilet, and large tub that could fit two. The bed pillows were super comfy and luxurious. I booked our room with 1 bar of service while doing the West Coast Trail based on the tub alone and did not expect, or know about the spa amenities that came with our stay - the warm mineral pool, jacuzzis, and saunas were amazing. Ate at the Snug Pub and the seafood pasta was very good. Staff were excellent and was able to accommodate a slightly earlier, 3pm check in. I like that checkout is also at 12pm which is later than most hotels. Wish we had more than one night. Saw 2 orcas while lounging by the pool!
Disliked: We wish that the spa had a cold plunge option, especially post sauna or jacuzzi.

Very good