Name: NYX Hotel Bilbao by Leonardo Hotels
Address: 4 Areatza Kalea, Bilbao
Rating: 4.25

No comments.

Liked: The location is great. Very close to a metro station. The room in it self is good….but be careful if you are looking for a terrace…
Disliked: It bothered us that we chose the junior suite, based on the photo on booking.com, but we got a unwelcoming “ terrace”, high walls (no glass, like in the photo) snd when sitting could only see a dirty, cracked balcony wall. After complaining, the front desk manager present two solutions: to cancel and return the money or pay 100€ more to upgrade to a 3 persons junior suite and have the terrace we wanted. Why should we? The photo shows that specific terrace belonging to the 2 persons junior suite.This is fraudulent marketing. Never again.(the last photo is the one on the website showing the 2 persons junior suite terrace)

Excellent and comfortable stay at...

Liked: Excellent location; very friendly and helpful stuff; a clean, spacious and beautiful room; very soft and big towels; excellent and affordable breakfast; discount for a nearby parking garage. The room had a big bed, table, sitting bench and an armchair, enough storage room and a beautiful bathroom. We had even a fridge that we can use and a toothbrush in the bathroom.
Disliked: Everything was amazing, highly recommended! Two small things: maybe it would have been nice if the gym was open later than 22:00 & it there was a toilet brush in the bathroom.

Exceptional

All in all a good...

Liked: Breakfast was unfortunately not very nice
Disliked: The airconditon should be possible to adjust in the room.

Exceptional

Superb

Liked: Location

Superb

Liked: Clean space, comfy beds. Coffee maker and fridge were nice.
Disliked: 16 rooms on each floor. 1/16 chance you get the one that looks at the elevator shaft (which we did). Views are not guaranteed. Also, open concept bathroom is really weird.